Menlo Park and Los Altos Staff
Dr. Jane H. Baxter, Au.D.
Co-owner and Clinical Audiologist | Menlo Park Office
Dr. Baxter became a partner at Pacific Hearing Service in 1986 and both manages and provides audiology services at the Menlo Park office. She completed her clinical doctorate in Audiology (Au.D.) at Salus University, received her graduate training at San Francisco State and UC Berkeley, and is a Fellow of the American Academy of Audiology and certified by the American Board of Audiology. After working as a teacher of hearing impaired children, she changed her focus to audiology services and worked as a research audiologist at the VA Medical Center in Martinez, CA. Prior to joining Pacific Hearing Service Dr. Baxter worked at Stanford Medical Center performing clinical audiology and research.
She has made important contributions to the field of audiology through publications and presentations at professional meetings including authoring a chapter for a textbook about establishing a private audiology practice. She was one of the founders of the California Academy of Audiology and served as its treasurer. Dr. Baxter has also been a consultant for multiple startups and major hearing aid manufacturers including Widex, Starkey, ReSound, Phonak, Oticon, Sonic Innovations, Sound ID and EarLens.
Dr. Baxter is part of a long line of professionals dedicated to the needs of those with hearing impairment. Her grandfather, Frank Baxter, M.D., was the first Eye, Ear, Nose and Throat physician in the East Bay. Many people in the community remember her father, William Baxter, M.D., who retired from his Ear, Nose and Throat practice in Los Altos in 1998. Her daughter, Dr. Ariel Baxterbeck, joined the audiology profession in 2013.
In her hours away from the office, she enjoys hiking, reading, and going to the theatre.
Dr. Margaret (Peg) Lisi, Au.D.
Clinical Audiologist | Menlo Park office
Dr. Lisi joined Pacific Hearing Service in January 2007. She obtained her Master’s degree from San Francisco State University where she was the recipient of the Distinguished Achievement Award for Academic Excellence. She earned her clinical doctorate degree in audiology from the University of Florida in 2008. She is certified by the American Board of Audiology, is a Fellow of the American Academy of Audiology, and has researched music-related hearing loss and its secondary effects.
Dr. Lisi is passionate about the counseling aspect of working with her clients. She leads the amplification workshops in the Menlo Park office where she says she learns almost as much from her patients as they do from her.
In addition to being an audiologist, Dr Lisi is a trained musician and singer. She has sung with regional opera houses and orchestras throughout the Unites States and is currently a professional member of the San Francisco Symphony Chorus. Because of her musical background, she brings to her practice a unique perspective on fitting hearing aids on musicians and music lovers alike. When not providing audiology services or singing, you’ll find Dr. Lisi either in the yoga studio, hiking or biking, attending a play, or simply enjoying the culinary wonders of the Bay Area.
Dr. Deborah Clark, Au.D.
Co-Owner and Clinical Audiologist | Los Altos office
Dr. Deborah Clark has been with Pacific Hearing Service since 1998. In January, 2008 she became co-owner working first in the Menlo Park office and now managing the Los Altos office. She is a Fellow of the American Academy of Audiology and is certified by the American Board of Audiology. She was on the board of the Hearing Loss Association of America, California State Association from 2010 – 2013 and service as Vice President.
Dr. Clark graduated from the University of Tennessee, Knoxville with a Master’s degree in Audiology and completed her clinical doctorate degree (Au.D.) in Audiology at Salus University
Prior to joining Pacific Hearing Service, Dr. Clark worked at the renowned Bill Wilkerson Hearing and Speech Center in Nashville, Tennessee and the Vanderbilt University Otolaryngology Department. In addition to her clinical responsibilities in Nashville, she was involved with hearing related research and the training of audiology students, medical students and otolaryngology residents.
When she left Nashville, Dr. Clark worked at the Virginia Mason Medical Center Otolaryngology Department and the University of Washington Speech and Hearing Clinic in Seattle, Washington. There, she divided her time between clinical audiology and teaching and supervising audiology graduate students. It was in those settings that she developed an interest in a more global approach to hearing rehabilitation including speech reading, teaching and counseling.
In addition to over 30 years of experience in hearing aid technology and diagnostic evaluation, Dr. Clark is particularly interested in answering the question “Why do some people purchase hearing aids but don’t wear them?” This has led her to make the identification of adaptive and communication strategies a primary goal for her in the fitting process. To further those goals, she began our “What to Expect from Amplification” classes and co-wrote a textbook chapter with Jane Baxter on establishing a private audiology practice.
Away from the office, she enjoys yoga and ballroom dancing.
Dr. Rachel Otto, Au.D.
Clinical Audiologist | Los Altos office
Originally from Michigan, Dr. Otto joined our team after completing her clinical externship year at the University of Chicago Hospital as the final year of her Doctor of Audiology program at Northwestern University. Rachel earned her Bachelor of Science degree at DePaul University in Chicago.
Between her undergraduate and doctoral studies, Rachel spent six years working in the field of finance. She decided to transition from business to audiology after several meaningful volunteer experiences during which she felt drawn toward a career path working directly with people. Her doctoral research project focused on maximizing the perception and enjoyment of music for hearing aid users.
She was awarded the grand prize in the Academy of Doctors of Audiology Student Business Plan Competition in November, 2014. Before even joining PHS, Dr. Otto participated in the hearing mission trip throughout the country of Jordan in September, 2015. She has since participated in two hearing mission trips in Guatemala. Dr. Otto’s primary goal is to address the communication needs specific to each patient. She enjoys collaborating with patients to utilize available resources and technology to allow them to fully connect with other individuals. She is also passionate about hearing conservation education as well as interacting with members of the community.
Dr. Brook Raguskus, Au.D.
Clinical Audiologist | Los Altos office
Dr. Brook Raguskus has been with Pacific Hearing Service since 1997. She graduated from the University of Washington with a Master’s degree in Audiology and completed her clinical doctorate degree (Au.D.) in Audiology at Salus University. She is a Fellow of the American Academy of Audiology and is certified by the American Board of Audiology.
Dr. Raguskus is focused on helping people find the most effective and customized solution to their hearing concerns and was inspired to enter the field after learning about revolutionary hearing device technology. While at Pacific Hearing Service she has participated in beta testing of hearing instruments, signal processing strategies, and listening enhancement exercises with innovators in the field of audiology.
Dr. Raguskus has a particular interest in the area of tinnitus management. She recognizes the significant impact that tinnitus can have in people’s lives and is excited about the technology and strategies available to help people manage their tinnitus.
She loves teaching and is passionate about increasing public awareness of hearing health care. She has trained school nurses in hearing screening techniques, been a guest lecturer in a physics of sound class for teachers, and hosted field trips for high school students. She is proud to have received a Bay Area Schools for Excellence in Education Community Partners Award from Hewlett-Packard, Palo Alto.
When she is not providing audiology services, she loves playing volleyball, hiking, hosting game nights, and spending time with family and friends.