Team
Meet The Team
Brandy Duke
Brandy Duke
Brandy grew up in San Jose, California. As a patient care coordinator, her role involves answering the phone, cleaning hearing aids, helping patients with troubleshooting hearing aids, and paperwork. Lucky for Brandy – she loves paperwork!
With organization a key aspect of her role, Brandy loves to make sure appointments are all up to date so if a patient is overdue, she can call to remind them.
What Brandy loves most about her role is the team itself. It is a wonderful office with a great team and everyone who works here cares so much about what they do and their patients.
In Brandy’s eyes, “Nothing can compare to the personal touch this office has. They not only do right by their patients, but they also care about everyone who works here.”
There have been many occasions where patients have come in panicking that their hearing aids are dead, but after a deep cleaning, they revert back to life. Just seeing how calm they get after makes Brandy realize how debilitating hearing loss is and how we take it for granted.
Outside of work, Brandy loves to hike and is partial to a good cocktail and craft beer. She also has a 13-year-old son who plays violin and goes to musicals. They love to play board games and drink tea. They get boba regularly but, on occasion, go for high tea at various tea rooms in the Bay area.
Family is very important to Brandy, and she also sees her friends as family.
Request a Callback
There are many other misconceptions that may be preventing you from making a positive step-change toward better hearing.
If you have a question, a concern, or would like to have a no-obligation conversation with a hearing professional, then simply complete the “Request a Callback” form and we would be delighted to help.
Ariel Fruendt, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park and Los Altos offices
Rachel Appleton, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park and Los Altos offices
Jane H. Baxter, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park office
Deborah Clark, Au.D.
Co-Owner and Clinical Audiologist
Los Altos office
Brook Raguskus, Au.D.
Clinical Audiologist
Los Altos office
Ashley Chwastyk Au.D.
Clinical Audiologist
Los Altos office
Becky Dolan, Au.D.
Clinical Audiologist
Pacific Hearing Connection (non-profit)
Testimonials
// TESTIMONIALS //
Hearing Journey Stories
// MY STORY
How past Secretary of Defense William J. Perry found Pacific Hearing Service the right experts for his needs
As a former Secretary of Defense, William J. Perry has lived a life that few could imagine. But just like millions of people across America, he’s also had to contend with a hearing loss.For over sixteen years, Pacific Hearing Service has been proud to provide William with innovative treatments and excellent care. It’s been fantastic to help him on his journey to better hearing.
// MY STORY
We’re proud to call Ann Hardy a patient: she’s a true Silicon Valley pioneer and a friend.
As a pioneer in computer programming, Ann joined IBM in New York in 1956. Among other projects, Ann worked on one of the first Fortran compilers, which was for STRETCH, IBM’s supercomputer of the day. STRETCH can now be seen in the Computer History Museum.
Ann’s hearing loss journey started when she visited her doctor to complain that she couldn’t hear very well. He referred her to Dr. Deborah Clark at Pacific Hearing Service.
// MY STORY
How Dr. Deborah Clark saved Tom from Brain Surgery
Tom went to Dr. Deborah Clark at Pacific Hearing Service for a second opinion, and his own words says, “She saved me from brain surgery.” – She advised that he may not need surgery and her help resulted in him getting the advice of a neurologist that advised that he didn’t need brain surgery.
The rest is history and Dr. Deborah has been helping Tom to achieve better hearing and continue to bring his unique and memorable personality to the world.
// MY STORY
‘I call them my ears’ – find out why writer and NPR commentator Debbie Duncan loves her Widex hearing aids
Like many people, writer and NPR contributor Debbie Duncan’s children were the first to notice that she had a hearing loss, a friend recommended that she talk to the experts at Pacific Hearing Service. This is where she met Dr. Clark, clinical audiologist at the Los Altos office. “She’s wonderful,” Debbie says. “She figured out that I have a weirdly shaped right ear. She made wearing hearing devices comfortable.”
// MY STORY
They are committed to getting the best results for each patient.
My first experience of a hearing challenge was when I had a sudden and profound hearing loss in my left ear. Prior to visiting Pacific Hearing Service, I didn’t have any concerns, but I was anxious to see what Dr. Baxter and her team could do for me.
My first impression was that Dr. Baxter and her team were extremely passionate about helping those who have lost their hearing and committed to getting the best results for each patient. They are also very thorough and knowledgeable.
They have improved my hearing so that I am not constantly having to say, “What did you say?” or, “Sorry, but I can’t hear you.”My overall verdict of Pacific Hearing Service is that they are excellent.