Team
Meet The Team
Gladys Lopez
Gladys Lopez
Gladys is from San Diego and she received her bachelor of arts degree at Sacramento State University.
As our patient care coordinator, Gladys’ day revolves around supporting each patient in various ways throughout their better hearing journey. Her role includes welcoming visitors as well as scheduling appointments, troubleshooting hearing aids, and listening to patients’ concerns or questions about hearing instruments.
Gladys loves working alongside a diverse, caring, and supportive team. She notes that everyone at Pacific Hearing Service genuinely cares about the patients and actively communicates with them. Every day is a learning experience for Gladys, and she has learned so much about hearing healthcare, as well as patient care, through her team members.
Although she enjoys all aspects of her work, Gladys especially appreciates it when a patient asks for her name in anticipation of future appointments – following a hearing aid cleaning or successful pairing to a phone app.
Gladys spends her free time painting with her favorite art mediums, watercolor and ink, as well as exploring new craft activities. She can also be found attending various museum exhibits, exploring new food spots, and taking care of her plants.
Q. What is your favorite movie?
Q. What is your favorite meal?
Q. If you could travel anywhere in the world, where would you go?
Q. If your colleagues could choose one word to describe you, what would it be?
Request a Callback
There are many other misconceptions that may be preventing you from making a positive step-change toward better hearing.
If you have a question, a concern, or would like to have a no-obligation conversation with a hearing professional, then simply complete the “Request a Callback” form and we would be delighted to help.
Ariel Fruendt, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park and Los Altos offices
Rachel Appleton, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park and Los Altos offices
Jane H. Baxter, Au.D.
Co-Owner and Clinical Audiologist
Menlo Park office
Deborah Clark, Au.D.
Co-Owner and Clinical Audiologist
Los Altos office
Brook Raguskus, Au.D.
Clinical Audiologist
Los Altos office
Ashley Chwastyk Au.D.
Clinical Audiologist
Los Altos office
Becky Dolan, Au.D.
Clinical Audiologist
Pacific Hearing Connection (non-profit)
Testimonials
// TESTIMONIALS //
Hearing Journey Stories
// MY STORY
How past Secretary of Defense William J. Perry found Pacific Hearing Service the right experts for his needs
As a former Secretary of Defense, William J. Perry has lived a life that few could imagine. But just like millions of people across America, he’s also had to contend with a hearing loss.For over sixteen years, Pacific Hearing Service has been proud to provide William with innovative treatments and excellent care. It’s been fantastic to help him on his journey to better hearing.
// MY STORY
We’re proud to call Ann Hardy a patient: she’s a true Silicon Valley pioneer and a friend.
As a pioneer in computer programming, Ann joined IBM in New York in 1956. Among other projects, Ann worked on one of the first Fortran compilers, which was for STRETCH, IBM’s supercomputer of the day. STRETCH can now be seen in the Computer History Museum.
Ann’s hearing loss journey started when she visited her doctor to complain that she couldn’t hear very well. He referred her to Dr. Deborah Clark at Pacific Hearing Service.
// MY STORY
How Dr. Deborah Clark saved Tom from Brain Surgery
Tom went to Dr. Deborah Clark at Pacific Hearing Service for a second opinion, and his own words says, “She saved me from brain surgery.” – She advised that he may not need surgery and her help resulted in him getting the advice of a neurologist that advised that he didn’t need brain surgery.
The rest is history and Dr. Deborah has been helping Tom to achieve better hearing and continue to bring his unique and memorable personality to the world.
// MY STORY
‘I call them my ears’ – find out why writer and NPR commentator Debbie Duncan loves her Widex hearing aids
Like many people, writer and NPR contributor Debbie Duncan’s children were the first to notice that she had a hearing loss, a friend recommended that she talk to the experts at Pacific Hearing Service. This is where she met Dr. Clark, clinical audiologist at the Los Altos office. “She’s wonderful,” Debbie says. “She figured out that I have a weirdly shaped right ear. She made wearing hearing devices comfortable.”
// MY STORY
They are committed to getting the best results for each patient.
My first experience of a hearing challenge was when I had a sudden and profound hearing loss in my left ear. Prior to visiting Pacific Hearing Service, I didn’t have any concerns, but I was anxious to see what Dr. Baxter and her team could do for me.
My first impression was that Dr. Baxter and her team were extremely passionate about helping those who have lost their hearing and committed to getting the best results for each patient. They are also very thorough and knowledgeable.
They have improved my hearing so that I am not constantly having to say, “What did you say?” or, “Sorry, but I can’t hear you.”My overall verdict of Pacific Hearing Service is that they are excellent.