Our Eight-Step COVID-19 Protocols to Protect You and Other Patients

Following precautions & guidelines, we currently have meticulous COVID-19 protocols in place to protect you, other patients, and our team. This includes Pacific Hearing Service 8-step approach.

#1 – Self-Wellness Check

If you or a family member is experiencing a fever, cough, loss of taste or smell, or is generally feeling unwell, we kindly ask you to please reschedule your appointment at least 10 days into the future as a precaution.

Similarly, if you have been diagnosed with or are waiting for test results for COVID-19, then please reschedule.

#2 – Option to Wait in Your Car

You are welcome to wait for your appointment where you feel most comfortable, whether that is in our waiting room or your car. If you choose to wait in your car, please call us to let us know you have arrived.

#3 – Please Wear Your Face Mask

Face masks are mandatory for appointments. Even with the updated CDC guidelines, face masks are still necessary in healthcare settings. Please bring your own.

#4 – Hand Sanitizer upon Arrival

You will be provided hand sanitizer upon entering our building.

#5 – Virtually Including Family Members at Appointments

We encourage your family to participate in your care. Family members can attend in person or join us via phone call or video.

#6 – Air Filters in Every Room

We have medical-grade HEPA filters continuously cleaning the air in every patient care room and common space.

#7 – Thorough Cleaning Between Appointments

Between appointments, we thoroughly clean surfaces and touch points to ensure you are entering a sterile environment

#8 – Curbside Appointments Available

If you require a hearing aid cleaning or a simple repair, you can schedule a curbside appointment, where we’re able to support you and help you without leaving your vehicle.

Your health and wellbeing remain our number one priority.

These past few months have been a whirlwind, and services have been expanded to ensure that all of your needs are met, with your safety remaining our number one priority. Our front office and audiology team have been fully vaccinated.

If you have any questions, then please do not hesitate to call us at 650-854-1980 (Menlo Park) or (650) 941-0664 (Los Altos).

We look forward to seeing you soon.

Jane H. Baxter, Au.D.

Dr. Baxter became a partner at Pacific Hearing Service in 1986 and both manages and provides audiology services at the Menlo Park office. She completed her clinical doctorate in Audiology (Au.D.) at Salus University, received her graduate training at San Francisco State and UC Berkeley, and is a Fellow of the American Academy of Audiology and certified by the American Board of Audiology.

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