Following precautions & guidelines, we currently have meticulous COVID-19 protocols in place to protect you, other patients and our team.

This includes Pacific Hearing Service 8-step approach.

#1 – Self-Wellness Check

If you or a family member is experiencing a fever, cough, loss of taste, or have traveled within the past 14 days, then we kindly ask you to please reschedule your appointment at least 14 days into the future as a precaution.

Similarly, if you have been diagnosed or are waiting test results for COVID-19, then please reschedule.

#2 – Hand Sanitizer upon Arrival

All patients must use the provided hand sanitizer upon entering our building.

#3 – Please Wear Your Face Mask

Face masks are mandatory for appointments. Please bring your own as we only have enough for our team.

#4 – Wait in Your Car Until We’re Ready for You

We are limiting the number of people we allow in the waiting room.  You may be asked to wait in your car until we are ready for you.

#5 – Minimum Company for Appointments

You’re kindly asked to visit alone if possible, and only bring one additional person with you if absolutely essential.

#6 – Thorough Cleaning Between Appointments

Between appointments, additional time has been scheduled to thoroughly clean all surfaces, sterilize areas between patients and ensure each patient is entering a sterile environment

#7 – Minimized Waiting Times

New processes are now in place to minimize waiting times through reduced paperwork and spaced-out scheduling of appointments.

#8 – Curbside Appointments Available

If you require a hearing aid cleaning or simple repairs, then you can schedule a curbside appointment, where we’re able to support you and help you without leaving your vehicle

Your health and wellbeing remain our number one priority. 

These past few months have been a whirlwind, and services have been expanded to ensure that all of your needs are catered for, with your safety remaining a number one priority.

Our team is in the process of getting our COVID vaccines, meaning it’s one step closer toward a new ‘normal’ again.

covid vaccine

If you have any questions, then please do not hesitate in calling us at at 650-854-1980 (Menlo Park) or (650) 941-0664 (Los Altos).

We look forward to seeing you soon.

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Jane H. Baxter, Au.D.

Jane H. Baxter, Au.D.

Dr. Baxter became a partner at Pacific Hearing Service in 1986 and both manages and provides audiology services at the Menlo Park office. She completed her clinical doctorate in Audiology (Au.D.) at Salus University, received her graduate training at San Francisco State and UC Berkeley, and is a Fellow of the American Academy of Audiology and certified by the American Board of Audiology.