Patient

PACIFIC HEARING SERVICE

Patient Stories

// Patient Stories //

We’re Proud To Care for The Hearing Health of So Many Incredible People

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I highly recommend Pacific Hearing Service and, in fact, have already done so.

My hearing loss was gradual, as I was tested every year. Finally, the year came when I was told I had reached a threshold, and I realized my life would improve with hearing aids. I had no preconceived fears or concerns because Pacific Hearing was recommended to me by someone.

My first impressions were that they were very professional and thorough. Since getting hearing aids, they make it possible for me to function in society. Sometimes, I have to ask people to repeat themselves, but that’s usually because they are speaking too fast or too softly.

I highly recommend Pacific Hearing Service and, in fact, have already done so. The person I recommended is much happier now than when he was buying hearing aids at Costco.

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Go for it—the sooner, the better!

The loss of my hearing came on gradually, and over time, it became a real frustration. The worst part was being unable to participate in conversations in noisy environments because I couldn’t hear most of what was being said.

I didn’t have any preconceived fears or concerns before contacting Pacific Hearing Service. My first impression was that they were highly professional and thorough.

Since wearing hearing aids, there has been a substantial improvement in social situations, and I can clearly understand TV dialogue now.

For anyone concerned about their hearing, I’d say, “Go for it—the sooner, the better!”

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Truly the nicest people I’ve ever worked with.

I first realized something was wrong with my hearing after I was diagnosed with a rare autoimmune disease 10 years ago. I didn’t have any preconceived fears or concerns; I was just tired of constantly saying, “Excuse me?” to people.

My first impression of Pacific Hearing Service was that everyone was incredibly nice—truly the nicest people I’ve ever worked with. Since getting hearing aids, I can hear again!

I encourage everyone to go to PHS if they are concerned about their hearing.

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My husband had received excellent care from Pacific, and other friends and fellow residents shared similar experiences.

Living in a retirement community provides many ways to become aware of a hearing challenge—whether it’s during conversations at dinner, group meetings, exercise classes, or observing others who clearly have such challenges but are not ready to address them.

I had no preconceived fears or concerns before contacting Pacific Hearing Service. My husband had received excellent care from Pacific, and other friends and fellow residents shared similar experiences.

My first impression was positive—the open and welcoming front desk and waiting area were quiet and inviting.

As for my hearing aids, at first, I thought my normal hearing had deteriorated as soon as I got them, but I soon realized it was because I had been missing accuracy for so long before getting them!

When talking to others about visiting Pacific, the major deterrent I hear is the high cost, which isn’t covered by Medicare. Costco, being a reputable source for hearing aids and less costly, is often mentioned. However, for me, Pacific’s personal and personable service cannot be replicated.

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Just do it. You will be grateful you did.

I first realized something was wrong with my hearing after experiencing a terrible bout of vertigo. Once I recovered, I noticed I couldn’t hear as well in my right ear. I went to an ENT who tested me and found I had significant hearing loss, and she suggested hearing aids. Since getting them, I don’t need to have the TV so loud, and I can hear just fine in church and other meetings. It has made a real difference—thank you!

Sure, I had fears, especially about potentially getting an infection in my left ear. But both my husband and I were very impressed with the technician, and all the employees were so kind to us during our visit.

To anyone concerned about their hearing, I would simply say, “Just do it. You will be grateful you did.”

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Rachel took the time to listen to my questions and gave me straightforward answers.

I first realized something was up with my hearing in my early 40s when I noticed I wasn’t catching everything in business meetings and, more importantly, was having trouble hearing my family. I decided to get my hearing checked, and the result was hearing aids.

After getting a cochlear implant at Stanford, Pacific Hearing was one of the 3 or 4 places recommended to me. After checking them all out, I chose Pacific Hearing. My first impression was very good—they were extremely professional. Rachel took the time to listen to my questions and gave me straightforward answers. To me, she is the best I’ve had over the years.

The cochlear implant has been a life changer for me. For anyone concerned about their hearing, I’d say, “Don’t hesitate.”

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If you’re concerned about your hearing, I would strongly recommend the staff at Pacific Hearing Service.

I first became conscious of reduced hearing almost 30 years ago. When my prior audiologist moved his practice to the East Bay, he strongly recommended that I visit Pacific Hearing Service.

At my first appointment, I was very impressed. I appreciated my doctor’s ability to understand my hearing problems and her thoughtful recommendations. Since then, my hearing aids have made a big difference in my life. My wife has a very soft voice, and with my hearing aids combined with a mini microphone, I can hear her perfectly.

If you’re concerned about your hearing, I would strongly recommend the staff at Pacific Hearing Service.

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Since getting hearing aids, I feel years younger!

I first realized something was wrong with my hearing during a visit to my ENT for another issue. He tested my ears with a tuning fork and was shocked at the extent of my hearing loss. That’s when I realized how much I had been faking hearing conversations for years!

I had some concerns before contacting Pacific Hearing Service. My mother had a severe hearing loss but never got help. She always said it was too expensive and didn’t really work, and I guess I absorbed those ideas as truth. However, when I visited Pacific Hearing, I was immediately impressed by the friendliness of the staff.

Since getting hearing aids, I feel years younger! I can now participate in conversations I couldn’t hear before. The only thing I regret is waiting decades without being fully involved in social settings.

If you’re concerned about your hearing, don’t wait! Change your life for the better now. You’ll be thrilled!

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Without them, my life would be tremendously more limited in every way.

I first realized something was wrong with my hearing when I went in for a hearing evaluation. They asked if I had ringing in my ears, and at that moment, sitting in the soundproof room, I suddenly realized the sound wasn’t coming from outside of me—it was in my ears. I hadn’t noticed that before.

Prior to contacting Pacific Hearing Service, I was afraid they wouldn’t be able to help me. My hearing had been seriously deteriorating under the care I had previously received, and I wasn’t sure if anything could be done.

My first impressions of Pacific Hearing Service were that they were true healers, not just in it for the money. I loved how the office was decorated with evidence of their work in the world beyond just business—it made me feel like they genuinely cared about people.

Now that I wear hearing aids, my life has transformed. They allow me to fully participate in my work as a psychologist, engage with my family, and enjoy fun activities like attending performing arts events. Without them, my life would be tremendously more limited in every way.

Whenever someone asks about hearing aids, I tell them everything I’ve written here. I emphasize how important it is to get hearing aids sooner rather than later so that the part of the brain responsible for translating sound doesn’t atrophy. I also explain how critical it is to work with someone, specifically Pacific Hearing Service, who truly knows how to adjust hearing aids to your specific needs and genuinely cares about optimizing your hearing—not just their income.

I often share my story in great detail because I believe so strongly in the difference good hearing care can make. Pacific Hearing Service is filled with genuine healers who do significant pro bono work and are warm, caring, and committed to their patients. For me, the difference that having well-adjusted hearing aids has made is self-evident.

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To anyone concerned about their hearing, I would definitely recommend checking them out—they are very helpful!

I first became aware of my hearing loss while helping my mother-in-law, who was in her 80s, with her new hearing aids. It made me realize that starting early would help “train my brain” to adjust to hearing with aids. I had no fears or concerns before seeking help, as I was confident they would be beneficial.

My first impressions were very positive—everyone was friendly, and the office ran smoothly. Since getting my hearing aids, they have significantly improved my life. I love listening to podcasts while walking, and with the Bluetooth connectivity, I no longer need to use earbuds.

To anyone concerned about their hearing, I would definitely recommend checking them out—they are very helpful!

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We’re proud to call Ann Hardy a patient: she’s a true Silicon Valley pioneer and a friend.

As a pioneer in computer programming, Ann joined IBM in New York in 1956. Among other projects, Ann worked on one of the first Fortran compilers, which was for STRETCH, IBM’s supercomputer of the day. STRETCH can now be seen in the Computer History Museum.

In 1966, Ann was tempted to a startup, Tymshare, because she realized their plans would provide her with the opportunity to have access to a computer from her home. The founders hadn’t thought about this way of using multi-process computing, but Ann wrote the operating system and made sure it would meet her goals. Later, as a VP, she managed projects, which used those capabilities to develop and market apps that were at the time revolutionary: pay a bill or make an airline reservation — from home!

Ann’s hearing loss journey started when she visited her doctor to complain that she couldn’t hear very well. He referred her to Dr. Clark at Pacific Hearing Service.

“They were friendly and helpful, and they listened to my problems,” Ann said. “Unlike a lot of places, they paid attention to me. So, if my hearing aids didn’t perform the way they should, they continued to test so that ‘When you walk home, it’s as good as it can get.’ That difference for me was huge!”

As an engineer, Ann could appreciate such attention to detail and quality. She quickly realized that the standard of care at Pacific Hearing Service differs from that of many other hearing services.

Ann tells about her brother who also invested in hearing care. He paid as much as she did, but he still cannot hear to a reasonable standard. When they talk, he struggles to hear if there are multiple people in the room. “They never tested him after he was first fitted.”

“They assume the hearing aids can be set up perfectly when you first get them. But Dr. Clark checked in with me, listened to my needs, retested, and adjusted. That has made a huge difference for me. My brother simply can’t hear, and I can! We go to the same meetings and the same family get-togethers. I hear everything, and he misses half of it. And he’s 10 years younger than me!

“Most places just don’t care to make certain the technology is working at its best. But Dr. Clark really wants things working optimally for me. I hear better than most anybody else I know with hearing aids.”

How have hearing aids impacted Ann’s life? She says her life wouldn’t be the same without them. “I am involved in a number of organizations, such as the Computer History Museum, and they all hold meetings. If you can’t hear and understand what people say, you’ll quickly become isolated. Most importantly, without good hearing, I wouldn’t be able to have conversations with my grandson in his 21st century English. I can’t imagine how awful that would be!”

If you’re considering working with Pacific Hearing Service, Ann says, “Be grateful you heard about them, because I don’t see the same results with friends who’ve tried other places. I was lucky my doctor knew about Pacific Hearing Service, and I’m so glad I followed through on his recommendation. Most people with hearing aids just don’t hear as well as I do.”

We feel incredibly proud to work with Ann and feel incredibly fortunate to have been trusted by so many local physicians for over 40 years.

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How Dr. Clark saved Tom from Brain Surgery and Why a Pioneer of Silicon Valley Advises You to Visit Pacific Hearing Service

Tom is an incredible person that we’re proud to work with.

Originally from Tennessee, he arrived in the San Francisco Bay Area in 1965 and in his own words “thought he had gone to heaven.” In 1972, he started an executive search firm that helped to put together the original teams for high tech startups, making a significant impact on Silicon Valley throughout his 33-year career.

So much so that he was recognized and featured in a book called Silicon Valley’s Pioneers of Success for his work sourcing the key teams for many famous companies.

Tom’s first experience of hearing loss was during his career when he discovered that he was struggling to hear out of his left ear. At first, he thought it was linked to his time in the army and a noise-induced hearing loss, but after visiting his audiologist at the time, he was diagnosed with an acoustic neuroma and was recommended to have brain surgery.

Tom went to Dr. Clark at Pacific Hearing Service for a second opinion, and in his own words says, “She saved me from brain surgery.” She advised that he may not need surgery and her help resulted in him getting the advice of a neurologist that advised that he didn’t need brain surgery.

The rest is history and Dr. Clark has been helping Tom to achieve better hearing and continue to bring his unique and memorable personality to the world.

When asked why he recommends Dr. Clark at Pacific Hearing Service, Tom said, “She’s very good technically, there’s just no doubt about that. But she’s also a great person and she actually cares about the person she’s talking to. The United States is the only country on the planet where medicine is a for-profit business.

This means that most people who have a thing that they do want to do it. If they do knee surgery, they want to do your knee because that’s the only way they can have cash flow. However, Dr. Clark has very high integrity, is honest, and has a very positive personality. I can’t imagine somebody just sort of not liking her as a person.”

What would Tom’s advice be to you if you’re considering visiting Pacific Hearing Service?

“Get over there as fast as you can. They’re the best. She and her partner Jane are considered by the Mid Peninsula as being the best. They’re very good.”

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How past Secretary of Defense William J. Perry found Pacific Hearing Service the right experts for his needs

As a former Secretary of Defense, William J. Perry has lived a life that few could imagine. But just like millions of people across America, he’s also had to contend with a hearing loss.

For over sixteen years, Pacific Hearing Service has been proud to provide Dr. Perry with innovative treatments and excellent care. It’s been fantastic to help him on his journey to better hearing.

In 1946, at age 18, Dr. Perry enlisted in the US Army, serving in the Army Corps of Engineers in Japan and Okinawa. A few years later, he graduated with both bachelor’s and master’s degrees in mathematics from Stanford University, and later earned a doctorate degree at Penn State University.

During this period, Dr. Perry retained his position as a reservist army officer. He believes his exposure to artillery detonations during training tours in the 1950s permanently damaged his hearing.

Dr. Perry has had a distinguished career in the private sector, education, and government. He founded and served as president of the electronics firm ESL Inc. and was a managing director of the investment banking firm Hambrecht & Quist. He was Undersecretary of Defense during the Carter administration and served on President Reagan’s Commission on Strategic Forces.

In the late 1980s, Dr. Perry returned to Stanford as a professor in the School of Engineering and co-director of the Preventive Defense Project. It was here that he and others recognized a decline in his hearing. “[My] friends and family noticed,” he remembers, adding that he struggled to “function” as a teacher and scholar.

In 1994, Dr. Perry became Secretary of Defense in the Clinton administration. Among his landmark achievements, he organized the dismantlement of 8,000 nuclear weapons – half in the US and half in Russia. He left his post in 1997, and on returning to California, he rejoined Stanford University. Today, he is the Michael and Barbara Berberian Professor (emeritus) at Stanford, senior fellow at the Freeman Spogli Institute and the Hoover Institution, and director of the Preventive Defense Project.

At the recommendation of a friend, he came to Pacific Hearing Service in 2004. The treatment that the team gave him made a world of difference. “[I was] very satisfied with the service,” he said. “[The] hearing aids made a noticeable improvement over the sound amplifiers I was using.”

We’re extremely proud that Dr. Perry trusts us to provide him with hearing care services to this day. It’s been truly amazing to assist him over so many years and help him connect with people all around the world.

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How Stanford emeritus professor Theodore H. Geballe taught students well into his 90s with the help of Pacific Hearing Service

Theodore H. Geballe – or Ted to his friends – is one of the most eminent American physicists of his generation. The whole team at Pacific Hearing Service is proud to have assisted Ted with his hearing care needs for more than a decade.

Born in San Francisco, Ted obtained his undergraduate degree from UC Berkeley. But just after finishing this in 1941, he was called up to the US military.

Once back in California, he returned to UC Berkeley, where he gained a PhD in physical chemistry in 1949. He then joined Bell Labs – known as the “Idea Factory” and written about in Jon Gertner’s New York Times Bestseller of the same name – where he remained until 1970.

“It seemed that almost every day there was a new invention, some quite notable like the Bell Solar Battery,” Ted remembers from the early 1950s at the company. “When I went there, it was three years after the transistor had been invented and devices changed from glass tubes to solids. The New York Times pointed out the advantage that you would not have to wait for the radio to warm up.”

Between 1975-78, Ted was chair of the Department of Applied Physics at Stanford University, and afterwards, he became director of the center for materials research until 1988. Today, he is professor emeritus of applied physics at Stanford University, and he only stopped teaching a few years ago.

However, back in the mid-2000s, while in his 80s, he recognized a serious hearing loss.

The Stanford University physicians that he consulted said that there was nothing that could be done for his condition. But Burt McMurtry – the legendary university leader and philanthropist – recommended that he try Pacific Hearing Service. His initial experiences were very positive.

“The people there were very competent and wanted to help me,” he says, thinking back to his first visit. “They actually knew what they were doing, and they were cheerful about it, too!”

Our doctors of audiology didn’t just prescribe Ted with excellent hearing aids, which significantly improved his quality of life. They also presented him with a separate microphone, so he could hear students and other guest speakers more clearly in university auditoriums.

“That worked pretty well!” Ted says happily. “I was able to converse with students in an open room.”

Since this point onward, he has never trusted anyone else to look after his hearing healthcare needs. And today, at the age of 100, the whole team would like to say, “Thank you, Ted.” It’s been a pleasure assisting you for so many years.

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Brook is a great listener and worked hard to understand my situation.

I noticed in meetings that I couldn’t hear what women were saying. I felt bad because I was essentially ignoring them since I was too embarrassed to keep making them repeat themselves. I was concerned about making an appointment as I worked at a university with a lot of young people and didn’t want to look like an old guy with hearing aids. (I’m bald so wouldn’t be able to hide them under my hair.)

Pacific Hearing Service is well-equipped to diagnose and treat hearing problems. Brook is a great listener and worked hard to understand my specific situation. My hearing is very close to normal now. The hearing aids I have are completely invisible. I can hear men’s and women’s voices equally well.

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Hearing aids are half way between an assistive device and a superpower!

I had a bad ear infections while in my 20s and my hearing problems worsened over the years. I was concerned that hearing aids wouldn’t work and would be annoying, however my first experience of Pacific Hearing Service was wonderful. Everything was explained, so I understand – we had good discussions about the medical and the technical aspects.

Hearing aids are half way between an assistive device and a superpower! Now I can stand to be in restaurants and I don’t feel isolated in groups of people. Since hearing is a part of balance and knowing where one’s body is in space, I also feel less clumsy.

The audiologists at Pacific Hearing Service are kind, generous, and caring. They make things better.

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I valued their honest interest in taking the time to answer my questions and help me make the right choice of device.

I first noticed tinnitus about 20 years ago and high frequency loss about 10 years ago. Given that I was new to hearing aids, I didn’t want to go to an audiologist that would rush me in and out and would not provide enough time or help for me to make an informed choice of hearing aid.

I was pleasantly surprised that when I first called, a helpful person answered and set up a free consultation with the co-owner Dr. Baxter. By comparison, I called another audiologist and got a recording from someone who seemed rushed and unhelpful, offering only to schedule an appointment.

I would highly recommend PHS to a friend, because I was pleasantly surprised with the quality of the hearing test and programming of the aids. I also valued their honest interest in taking the time to answer my questions and help me make the right choice of device and their lending program that allowed me to try out different aids before buying.

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It was a fabulous experience, the very best and I felt 14 again!

I first noticed I had a problem with my hearing when I realized I was catching every third word when attending a lecture and the other two were mumbled. I had the same experience at a movie.

If you don’t hear well, it can affect your cognitive ability over time. I didn’t want to be one of those old people who keep asking “What?” or “Pardon Me”!

I visited Pacific Hearing Service and they took so much time in testing with amazing diagnostics and then additional time explaining. They were so professional and caring. It was a fabulous experience, the very best, and I felt 14 again!

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I wanted to have an audiologist who keeps up with all of the latest hearing aid technologies so I visited Pacific Hearing Service.

I was in my late 40’s when I noticed that I was having difficulty hearing people talking – especially in restaurants and similar noisy environments. I wanted to have an audiologist who keeps up with all of the latest hearing-aid technologies so I visited Pacific Hearing Service.

All of the staff are professional, knowledgeable, and friendly, and the office is spacious, modern, and very comfortable. Dr. Clark has made it easy for me to understand and benefit from the latest hearing aid products. I have benefited tremendously from Dr. Clark’s knowledgeable, thoughtful, and friendly help.

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‘I call them my ears’ – find out why writer and NPR commentator Debbie Duncan loves her Widex hearing aids

Like many people, writer and NPR contributor Debbie Duncan’s children were the first to notice that she had a hearing loss. And after some coaxing, she finally went for a check-up.

“The audiologist at my medical clinic tested my hearing,” Debbie remembers. “Then she immediately gave me a brochure saying, ‘Okay, you need to pick one of these devices because you’ve got a problem. And the sooner you do it, the better it will be for your brain.’”

Debbie took her advice and invested in a pair of hearing aids. But the devices didn’t fit her that well, so she only wore them when she attended events or lectures.

A few years later, a friend recommended that she talk to the experts at Pacific Hearing Service. This is where she met Dr. Clark, clinical audiologist at the Los Altos office.

“She’s wonderful,” Debbie says. “She figured out that I have a weirdly shaped right ear. She made wearing hearing devices comfortable.”

Dr. Clark also introduced Debbie to a new brand of hearing aid, Widex. Since then, she’s never thought about switching to another manufacturer. “I can’t tell I have them in my ears, so I wear them all the time,” Debbie says. “And I know that’s important for the health of my brain.”

One of the best aspects about her current hearing aids is their Bluetooth capability – which lets her stream digital content straight to her ears.

“It’s how I listen to podcasts. It’s how I listen to audiobooks,” she says. “I’m grateful for that every day.”

Debbie also found that she could wear her hearing devices with the headphones she needs to use when recording Perspectives for KQED radio. So whether she’s at home or at the studio, she can now clearly hear the sounds—and people—that matter to her the most.

Today, she’s happy to let others know about her hearing aids. “I don’t hide them,” she says. “I liked that I could get them in red. My parents had ‘hearing aids.’ I call these ‘my ears.’”

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‘All of a sudden I could hear sounds I’d never heard before. It was amazing.’

For many years, Elaine spent much of her time helping her mother come to terms with her hearing loss.

While she was successful in her mission, this only camouflaged a problem which she had been avoiding – her own hearing loss.

As there was such a vast contrast between her mother’s hearing and her own, it made her own hearing loss seem disguisable.

Looking back, she pieces together many occasions where her hearing loss was obvious to others. She says, for example, “When I was a secretary of an elementary school, I would see my boss, who was the principal.

“Whenever I was talking on the phone, she would close the door. I suspect I was talking quite loudly.”

It was only until she took her mom to get a hearing test that she uncovered the severity of her concerns. However, the first step wasn’t easy.

“I had a hard time convincing my mother who was 94 at the time. She kept saying, ‘What did you say? What did you say?’

“We found a really nice lady who tested my mother. She found that the hearing pattern she had was genetic and she encouraged me to get a test.”

With her mother living in the San Francisco Bay area and Elaine residing in the Silicon Valley, the doctor recommended a practitioner who was close by to Elaine. She goes by the name Dr. Peg Lisi.

In truth, it can be intimidating visiting a clinic for the first time. But as soon as Elaine walked through the door, she knew she was in the right place.

“They welcomed me and were so professional. When I met with Dr. Lisi, she was just wonderful.”

After all of those years camouflaging her hearing loss with lip reading, she was faced with a difficult conversation, and she recalls that she “knew she was in trouble.”

From the results, Dr. Lisi could see that it was a genetic pattern and told Elaine that she was “going to need hearing aids.”

Sensibly, she decided to take her feedback on board and didn’t have any trouble accepting the fact that she needed hearing aids.

While she was pretty much certain in her decision, Dr. Lisi was eager to show her the difference she would expect to experience.

“She said, ‘Let’s go outside,’ and when we went outside, a whole world was open to me.

“All of a sudden, I could hear noises I hadn’t heard. Birds. There’s a restaurant next to Pacific Hearing. I could actually hear the people talking in the restaurant.

“And the first thing I noticed was the crickets chirping outside. I’d never heard all of this before. It was amazing.”

After that, she was sold.

Elaine’s hearing aids have affected many aspects of her life, including her relationships with her family and friends. However, there was one extra positive that surprised her.

“When you’re trying to hear, it puts more stress on you. When you’re talking loudly to get your point across, it is very stressful.

“I think I’m a calmer person because of it.”

It’s no lie that Elaine’s life has been turned around by her hearing aids. What impressed Elaine the most was the long-term benefits she wasn’t expecting to receive from her investment.

“They give you six months’ worth of batteries. If you were to buy them at the store, they’re very expensive. They come in wheels of 12, so that’s another plus.”

While Elaine understands that the journey to better hearing is not always easy, she encourages others to visit Pacific Hearing Service.

“They’re really excellent, accommodating. They treat you like a million dollars and they’re very, very kind. They really know their stuff.

“When you get a hearing test there, you know you’re getting the best.”

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If you are looking for professionals with initiative, integrity, and intelligence, you will find them working at Pacific Hearing.

Ten years ago, a friend recommended that I should contact Pacific Hearing for my hearing needs. I am glad I did! Since then, I have returned the favor by recommending Pacific Hearing to several of my friends.

If you are looking for a team of professionals who has your best interest at heart, I recommend the Menlo Park office of Pacific Hearing. If you are looking for professionals with initiative, integrity, and intelligence, you will find them working at Pacific Hearing.

Dr. Lisi, supported by an able team, has been my doctor for ten years. I trust her and each member of her team because they treat me as an individual, with full knowledge of my needs. They also keep me abreast of new developments that may be helpful to improve the quality of my hearing and life.

In 2018, I was T-boned by a driver who ran a red light. Immediately after the accident, I had trouble with my hearing. My wife called Pacific Hearing from the scene of the accident, and ten minutes later, I was seen by a professional who tested my hearing and made sure all possible difficulties were addressed. That is the kind of support and attention to customer needs you will get from Pacific Hearing.

Another aspect I appreciate of Pacific Hearing is the friendly family atmosphere that permeates the office. While professional in the discharge of their profession, everyone makes time and space to hear your needs and answer your questions. I feel I am part of the Pacific Hearing family.

Thank you, Pacific Hearing!

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If you’re concerned about your hearing, do yourself a big favor and go to Pacific Hearing!

I first realized something was up with my hearing when I kept asking, “What?” in restaurants because I couldn’t hear what someone said. I didn’t have any fears before contacting Pacific Hearing because I knew the importance of preserving my hearing and brain neurons.

My first impression was excellent! I was delighted when I met Jane and started working with her, and I still am. My hearing aids have made it easier to hear in crowded places, restaurants, and dining rooms.

If you’re concerned about your hearing, do yourself a big favor and go to Pacific Hearing!

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Now, I don’t have to strain so much to hear people, which has been a great relief.

I first realized something was wrong with my hearing when I could no longer hear a bird song that I used to catch before I even saw the bird. That’s when I knew it wouldn’t be long before I’d need hearing aids. I had no fears or concerns before contacting Pacific Hearing.

My first impression was positive, and I felt encouraged that I had made the right decision. Now, I don’t have to strain so much to hear people, which has been a great relief.

If you’re concerned about your hearing, I’d say do it sooner rather than later.

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Pacific Hearing Service is exceptional—go ahead and don’t hesitate!

I first realized something was wrong with my hearing when I felt so disappointed that I couldn’t hear clearly what people were saying. At first, I bought a pair of hearing aids online, but I didn’t know how to adjust them to fit me properly.

After getting my hearing aids adjusted at Pacific Hearing, it felt so nice to clearly hear people talking again. They now help me as if they are my renewed ears, which makes me happy and satisfied.

To anyone concerned about their hearing and considering a visit, I’d say Pacific Hearing Service is exceptional—go ahead and don’t hesitate!

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The front desk was welcoming, and Dr. Ling was outstanding and kind!

I first realized something was up with my hearing when my children told me I was playing the TV too loudly. I had no preconceived fears before contacting Pacific Hearing Service because I had heard great recommendations.

My first impression was very positive. The front desk was welcoming, and Dr. Ling was outstanding and kind! Now, I wear my hearing aids daily, and as long as I don’t experience additional hearing loss, I’ll be happy.

To anyone concerned about their hearing and considering a visit, I would tell them that the people at Pacific Hearing are wonderful, the customer service is great, and I’d be happy to schedule the first appointment for them!

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To anyone concerned about their hearing, I’d encourage them to see you […]

I didn’t have any problem realizing something was up with my ears because I was already well acquainted with Pacific Hearing, so I went straight to them. I had no preconceived fears or concerns before contacting them.

It’s been so long—I was actually your first customer! After some of the quacks my mother had encountered, we were both relieved and happy to find Pacific Hearing. Now, I’m able to hear well and easily.

To anyone concerned about their hearing, I’d encourage them to see you and share my positive experiences.

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Now, with hearing aids, I can participate in conversations that I otherwise would be unable to follow.

I first realized I had a hearing challenge about 25 years ago when I began having difficulty understanding what people were saying. I had no worries because Pacific Hearing Service was recommended by my ENT over other audiology clinics in the area.

My first impression of the clinic was that everyone was very friendly and helpful, making the new experience easy. Now, with hearing aids, I can participate in conversations that I otherwise would be unable to follow.

If you’re concerned about your hearing, definitely pay Pacific Hearing Service a visit to find out the state of your hearing and what, if anything, you should do about it.

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My adjustable hearing aids have since allowed me to keep working, volunteering, and staying socially active.

I first noticed something was wrong with my hearing when it became a minor annoyance—I wasn’t getting telephone messages clearly and had to ask callers to repeat themselves. I didn’t have any concerns before contacting Pacific Hearing Service, especially since I had won a free hearing check at a fundraising event.

My first impression of the clinic was that everyone was very friendly and efficient. My adjustable hearing aids have since allowed me to keep working, volunteering, and staying socially active.

If you’re concerned about your hearing, I’d say get checked—it can truly change your life.

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Now that I wear hearing aids, I’ve realized what I had been missing all along.

I first realized something was up with my hearing during a lunch at a small table when everyone else got a joke, and I didn’t. I didn’t have any major concerns before contacting Pacific Hearing Service, but I just didn’t want to admit that I needed hearing aids.

My first impression of the clinic was very positive—I appreciated the professionalism of the entire team and was particularly impressed by Jane’s patience.

Now that I wear hearing aids, I’ve realized what I had been missing all along. If you’re concerned about your hearing and considering a visit, I would say you have nothing to lose and so much to gain.

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I’d be missing out on entire conversations and interactions with others if I didn’t have them.

I first realized I had a hearing challenge when I couldn’t hear my husband very well during a car trip. That’s when I knew I probably needed hearing aids, and I also knew it was hereditary.

The only fear I had before contacting Pacific Hearing was that the hearing aids might be uncomfortable. However, my first impression was that everyone was helpful and friendly.

Now, wearing hearing aids has made a huge difference—I’d be missing out on entire conversations and interactions with others if I didn’t have them.

To anyone concerned about their hearing, I would say, absolutely go to Pacific Hearing!

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Since getting hearing aids, I’m now able to fully participate in meetings and conversations without constantly asking people to repeat themselves.

I first realized I had a hearing challenge when I became frustrated that I couldn’t hear everything being said. Initially, I was reluctant to address it because, being vain, I didn’t want to wear a device that would signal I had difficulty hearing.

My first impressions of Pacific Hearing were great—they were very understanding of my concerns, patient with my questions, and very accommodating. Since getting hearing aids, I’m now able to fully participate in meetings and conversations without constantly asking people to repeat themselves.

To anyone concerned about their hearing, I would highly recommend Pacific Hearing. It’s a place where you can be assured that people are patient and understanding, giving you time to process the information and make decisions at your own pace. Plus, you can even try different styles of hearing devices before making a final choice.

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They had a great deal of professional knowledge, and it felt like a serious business with a strong support team.

I first realized something was wrong with my hearing when the loss started coming on gradually, and I became scared that I wouldn’t be able to hear conversations clearly with others.

In the past, I consulted with other hearing professionals, but fortunately, friends referred me to Pacific Hearing Services for better help. My first impression of them was very positive. They had a great deal of professional knowledge, and it felt like a serious business with a strong support team.

Now, at 93 years old, I find that wearing hearing aids makes my life much easier. Thank you, Dr. Clark! To anyone concerned about their hearing, I would say, “Go! You’ll be very happy.”

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For anyone concerned about their hearing, I would highly recommend Pacific Hearing Service.

I first realized something was wrong with my hearing about 30 years ago when I picked up a phone and couldn’t hear anything on my right side. It turned out I had Meniere’s disease. I didn’t have any preconceived fears or concerns before contacting Pacific Hearing Service because my previous hearing group had abandoned me.

My first impression of Pacific Hearing Service was very positive—they were a very professional group with good recommendations. They helped me right away by keeping my old bi-cross hearing aids working. Now, my hearing aids help keep me in the game and allow me to stay connected.

For anyone concerned about their hearing, I would highly recommend Pacific Hearing Service.

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Don’t delay one minute.

“I didn’t realize I had a hearing deficit until I was literally forced, at age 32, to be evaluated. It was humiliating to find out how severe the issue was, and my biggest concern was how it might affect my career. Up until that point, I had seen so many different hearing “experts” and had purchased at least six different, terrible hearing aids. I was really hoping that I had finally found the right place for proper evaluation and treatment.

My first impression of Pacific Hearing Service was incredibly positive. They made me feel like I was with family and genuinely concerned about finding out the severity of my problem. Unlike some of the earlier places, I wasn’t greeted with a huge hand in my wallet.

I’ve been wearing hearing aids for over 50 years now, and it’s impossible for me to function without them. To anyone concerned about their hearing, I would say, “Don’t delay one minute.” Once you’ve been there, you’ll appreciate their attitude, expertise in testing, and recommendations for the correct hearing aids.

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Make an appointment and give yourself the gift of better hearing.

I first realized something was up with my ears when I started feeling anxious and isolated from communicating with others. My biggest concern was what could be done to mitigate the hearing loss and where I would get the help I needed. Since I had been using hearing aids for 43 years at the time, I was hopeful because the reviews of Pacific Hearing Service were very encouraging, and I was actually hoping that the care would be better than what I had received from previous providers.

My first impressions of the practice were very positive. It was calm and inviting, not at all hectic like other places where I’d received hearing services in the past. I felt immediately reassured by the concern and expertise of my audiologist, Brook Raguskus.

The hearing aids I received from Pacific Hearing Service are a real step up from what I had before. Now, I’m able to connect with others and enjoy conversations, music, and social events—everything in my life is enhanced by improved hearing!

To anyone concerned about their hearing, I would say, “Make an appointment and give yourself the gift of better hearing.” The latest technology is amazing—not perfect, but it can reconnect you to your life in surprising ways.

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I was looking forward to experiencing my “new world” with better hearing

I first realized I had a hearing challenge when I began missing conversations at family holiday events. I didn’t have any concerns about getting help; in fact, I was looking forward to experiencing my “new world” with better hearing.

Having known Pacific Hearing Service from its inception in Atherton many years ago through my work as a banker, I already had positive impressions. Since getting my hearing aids, the improvement has been wonderful – sometimes, it’s even shocking to hear noises I hadn’t noticed before.

To anyone concerned about their hearing, I’d say, “Go! You’ll benefit from learning about your hearing condition, the staff are great, and the results are well worth it!”

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I regularly suggest Pacific Hearing Service to anyone who asks or feels they aren’t getting good care elsewhere.

I first realized I had a hearing challenge while on vacation. My wife shook me in the morning, and as soon as I lifted my head off the pillow, I could finally hear the alarm and her asking me to turn it off. That’s when I realized I was hearing well in only my left ear. We were supposed to see the sights that day, but both of us were worried about my hearing, so we left that afternoon to head home. A little over a week later, I got my first hearing aid.

I didn’t have any major fears or concerns before getting evaluated; I just knew I wanted to see an audiologist. This was back in 1981, and Pacific Hearing was run by an audiologist who later sold the practice. I had a very good impression of that audiologist—she got me started with a Widex hearing aid and suggested an FM system that I could use at work. She also encouraged me to attend an HLAA meeting.

Hearing aids helped me stay employed for many years, and now I have bilateral cochlear implants (CIs). I regularly suggest Pacific Hearing Service to anyone who asks or feels they aren’t getting good care elsewhere. I also refer people who are concerned about the cost of hearing care and need guidance.

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The advice and care you receive will be excellent.

I first realized I had a hearing challenge when I had meningitis at seven years old, which left me with a 30% hearing loss in my right ear. Later, I met Dr. Clark when I had deviated septum surgery and went to Pacific Hearing Service for an evaluation. I had no concerns at all.

My first impression was that everyone in the office was wonderful. They understood when I couldn’t understand them, and 25 years later, it’s still the same. I’ve worn hearing aids for 25 years, and what a difference they make—especially when they connect directly to my Apple smartphone.

If you’re concerned about your hearing, go for it right away and don’t hesitate. The advice and care you receive will be excellent.

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They were very caring and thorough in their testing, and they really took the time to get to know me.

I first realized something was wrong with my hearing when I discovered I was three times more at risk for falling—and I was falling! Initially, I thought I was too young for hearing aids at 76 and believed they were only about amplifying sound, nothing more.

My first impressions of Pacific Hearing Service were fantastic. They were very caring and thorough in their testing, and they really took the time to get to know me. Their service-minded approach was great. Since wearing hearing aids, my life has improved immensely. I can now focus on the voice I’m listening to in crowded rooms, and most importantly, the falls have stopped.

If you’re concerned about your hearing, go now and get tested. Your ears do far more than you realize, and the staff is incredibly helpful. Yes, they can even help with tinnitus!

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I give Dr. Kun my highest commendation and appreciation.

I didn’t realize that I had a hearing loss. I saw an ENT for problems with dizziness, who administered a hearing test.

I visited Pacific Hearing Service, as speech was becoming less clear with my old hearing aids, so I wanted my hearing checked, and to find out if new hearing aids would be better than my old ones.

The staff is professional and friendly. I love the artwork at the Los Altos branch and feel very comfortable there. There were many pamphlets and helpful information in the lobby, which I thought was a good indication of a sincere and serious effort to help people hear.

These hearing aids are much better than my old ones; they process ambient sounds so much better, and the sounds are comfortable to listen to. I wear them all day long and now I am connected to the rest of the house. I can hear my cell phone go off in the next room or hear that I’ve left the fan on. One warm night outside, I heard crickets as loud as I remembered them when I was a kid.

I have a “music” program, so now I can listen to music in the car without making other people feel uncomfortable from the loud volume.

Working from home due to COVID-19, the company conducts meetings via Zoom. Dr. Kun has setup a “Zoom” program, and now I can follow more of the conversation. This is also the best program for me to watch television.

Hearing aid tuning has always been a problem for me due to the nature of my hearing loss. Dr. Kun has demonstrated her expertise, patience, concern, and dedication to tune my hearing to the best settings for my hearing and my hearing needs. I give her my highest commendation and appreciation.

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Turning That Frown Upside Down – How Dr. Baxter Changed Hans L.’s Life Around For The Better

For Hans, each day was a struggle. From the minute he woke up in the morning to the second he went to sleep, he was bounded by tinnitus.

While it was only a few months ago that he noticed the constant ringing, as with any form of tinnitus, the more you pay attention to it, the larger grasp it has on your life.

Initially, the cause of his tinnitus was unknown, as an ENT specialist had already ruled out any of the medical problems that exacerbate the condition. While it was a relief to know that he only had one problem to tackle, tinnitus, it still kept him at a standstill.

Told by his doctor that there was “no cure,” it only left him more frustrated, as it did nothing to relieve him from the ringing in his ear.

However, Hans didn’t let this one hiccup stop him in his journey to better hearing, so he tried several methods to distract him, but it wasn’t long until he was faced with the same reality.

“I had tried different kinds of white noise at night, and that was some help, but my wife and I found sleeping with artificial noise going all night unpleasant, and it did nothing to address my tinnitus during the day.”

Determined to not give up, Hans made an appointment with Dr. Baxter, as his wife remembered how “caring and creative Dr. Baxter had been in addressing my father-in-law’s unusual type of hearing loss several years ago.”

This came in due time, as by the time he saw Dr. Baxter, tinnitus was, unfortunately, “increasingly degrading my quality of life.”

The next step was the hearing assessment, which he knew would give him the prognosis he desperately required. He’d already heard about the expert service they provide, so he was expecting big things, and he wasn’t wrong…

“After a thorough exam and thoughtful conversation, she arranged for me to see her colleague (and daughter), Dr. Fruendt, who has a special interest in helping patients with tinnitus.

“Even though my hearing was good for my age (72), Ariel suggested I try Widex hearing aids with ‘Zen chimes.’

“For me, they have worked like magic. I hear a pleasant tone that I only notice if I concentrate on it, and it somehow completely neutralizes the ringing. I am thrilled with the results.”

While hearing aids are often attached to a stigma of aging, Hans was amazed by their discreet appearance, which hides them from view.

“The hearing aids are so small that I can sleep with them in, and Ariel even boosted my hearing a little.”

Hearing aids have impacted his life in many ways, but he credits his success down to the team at Pacific Hearing Service.

“In all my interactions with the doctors and staff at Pacific Hearing Service, they have been caring, collegial, and extraordinarily responsive. I cannot recommend them highly enough.

“I wish for the sake of others with tinnitus in the Bay Area that more primary care and ENT doctors were aware of the expertise, quality of care, and cutting-edge options available at Pacific Hearing Service.”

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They did an outstanding job for my father

I first realized that I may have a hearing challenge when I wasn’t able to hear people with soft voices and when I needed the television to be loud.

I knew about Pacific Hearing Service, as they did an outstanding job with my father, and I found them to be professional, capable, compassionate, kind, and sincere.

By working with them, it has improved the quality of my life. I have no need to ask others to repeat things or tolerate the television being too loud.

They are the best service provider of ANY that I have now or had in the past.

Top notch people, products, and processes.

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I immediately had confidence that this was the place for me.

I first acted on my hearing loss about 30 years ago when I was in my mid 30’s. Being aware that I was missing parts of conversations was the impetus for taking action. But I first visited Pacific Hearing 7 years ago and by that time, I had lots of experience with audiologists and hearing aids. I was looking for an audiologist who was knowledgeable of options, would listen to my needs, and be willing to stick with me to find a solution.

I had been referred by a friend I trusted and I immediately had confidence that this was the place for me.

Wearing hearing aids is a matter of lifestyle for me. It is a given and a huge dependency. The first hearing aids I purchased from Pacific Hearing were a life changer for me. They enabled me to use my mobile phone as a phone, not just a texting machine. The ability to talk on the mobile phone was a massive change for me, in business, my volunteer work and my personal life. It truly was a life changer.

My experience has been nothing but positive. I have an open, ongoing dialogue with Dr. Clark where we have shared information both ways and have learned from each other. This is the kind of relationship I seek in a medical professional.

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They are committed to getting the best results for each patient

My first experience of a hearing challenge was when I had a sudden and profound hearing loss in my left ear. Prior to visiting Pacific Hearing Service, I didn’t have any concerns but I was anxious to see what Dr. Baxter and her team could do for me.

My first impression was that Dr Baxter and her team were extremely passionate about helping those who have lost their hearing and committed to getting the best results for each patient. They are also very thorough and knowledgeable.

They have improved my hearing so that I am not constantly having to say “What did you say?” or “Sorry, but I can’t hear you.”

My overall verdict of Pacific Hearing Service is that they are excellent.

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I have gone from a negative to a positive approach.

My husband and I would like to thank you for your patience and professionalism in helping us over the difficult hurdle of using hearing aids. I was particularly negative at first. You were sympathetic, but firm in educating and continuing the process of fitting and adjusting the hearing aids to meet our specific requirements.

Our first meeting after two weeks of using our new hearing aids was very constructive. Brook listened to our daily trials and experiences and solved the few minor problems that arose. It is a month now and both of us feel quite comfortable wearing our hearing aids a full day. I have gone from a negative to a positive approach and attitude.

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The device was elegant and inconspicuous.

Having spent years now with an 85% hearing loss in my right ear, I decided to consult with Pacific Hearing Service to understand what technology advancements had occurred more recently in hearing devices. From battling through cross-talk during business meetings to straining at the movie theater to hear my kids’ whispers, I was growing increasingly uncomfortable that I was missing important information.

The new device that Dr. Raguskus showed me was so elegant and inconspicuous, it was almost invisible to others.

The moment I put it in my ear, the difference was impressive. I was immediately hearing sounds I wasn’t able to pick up before and the comfort and sound quality was amazing.

Thank you, Dr. Raguskus, for giving me back my hearing!

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Who knew that better hearing could lead to an improved relationship!

I cannot thank you enough for dramatically improving my mother-in-law’s hearing with the new hearing aid devices you have customized for her. This has drastically improved our relationship as she has become interactive again. She can listen and respond and so she asks questions and inquires more about our lives.

Who knew that better hearing could lead to an improved relationship! Wow! And thank you for improving my hearing by the quarterly ear cleaning that is required almost every time I get on an airplane.

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Addressing my hearing challenges opened up better communication for me.

Years ago, I realized that I couldn’t hear normal, everyday noises. As my father wore hearing aids, I had no hesitation in treatment. My first experience of Pacific Hearing Service was favorable and warm.

They were willing to answer questions, and someone from Pacific Hearing Service came out to The Forum on a regular basis. The impact of addressing my hearing challenges has opened up better communication for me. They are excellent, caring, and understanding.

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Hearing clearly has enhanced my quality of life.

I first realized that I had a hearing challenge 7 years ago when I had to ask people to repeat what they were saying. Upon visiting Pacific Hearing Service, I found them to be very professional, thorough and a friendly group of people.

Hearing is a major need for most of us and hearing clearly has enhanced the quality of my life. I continue to recommend Pacific Hearing Service to many of my friends and some, not all have become patients.

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There has been a huge impact on my business success.

Pacific Hearing has been a great partner over the years. They always make sure that I get the right hearing instruments for my needs, and then optimize them for my specific hearing profile. This has had a huge impact on my business success, enabling me to hear everything whether in crowded meetings, formal presentations, or on my cell phone.

An extra bonus, my Bluetooth-enabled hearing aids are hands down the coolest personal technology around: I am the envy of all the engineers in my company!

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You have amazed me!

[Pacific Hearing Service] has improved my hearing far more than I could have hoped. You took out the harsh sounds and made hearing almost pleasant. I can even hear the TV, which surprised me. I said “hear,” but I mean understand. I talked to my son on the phone at length, something I had not been able to do….You have amazed me!

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Outstanding personality and customer service!

My wife’s hearing aid quit in AM; she had a stroke in PM. Without the hearing aid, she could not hear doctors or instructions. Natalie Dedrick immediately set me up with a loaner hearing device, which helped my wife dramatically during recovery. Outstanding personality and customer service!

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I always receive the most professional care.

Being able to hear better has helped the depression I was feeling. My new hearing devices have improved my tinnitus, music appreciation, and enjoyment of playing golf. Brook Raguskus has been very patient and understanding.

I have been coming to Pacific Hearing Service for many years and always have received the most professional care. The front office staff also is friendly and kind and helpful.

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Staff are professional and make visits easy.

My social interactions are more enjoyable because of the help I received at Pacific Hearing Service. The hearing devices have especially improved my musical appreciation. The staff, including Dr. Clark and everyone in the front office, are professional and make the visits easy.

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Dr. Brook is so helpful.

I am enjoying conversations with friends and family life, in general, more because of the help I have received at Pacific Hearing Service. The front office staff is great and Dr. Brook is so helpful and patient, we wish we would have come in sooner!

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Everything I do is more enjoyable!

Just about everything I do has been made more enjoyable because of the help I received at Pacific Hearing Service. I would not manage without my hearing aids and the help I have gotten. Brook Raguskus, Au.D., and all the people who work here, are so helpful. I highly recommend this service.

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I find work more enjoyable!

I find working more enjoyable now because of the efforts of Pacific Hearing Service. My activities have been significantly enhanced through the work of Dr. Otto.

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Patient and caring.

I can hear conversations and whispers now. I didn’t realize I was missing so much!

Dr. Otto was exceptionally good – patient and caring. I never realized I would have so much guidance.

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Warm and willing to answer my questions.

Years ago, I couldn’t hear normal, everyday noises. I knew it could be treated, as my father had worn hearing aids. I found Pacific Hearing Service staff warm and willing to answer any questions I had. It’s opened up communication to me again.

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The joy that I receive with my hearing aids is wonderful

I’m here in my office with Govi playing on my middle of the road computer sound system…enjoying every moment.

The joy that I receive with my hearing aids is wonderful. The highs would otherwise be totally missed without my aids. With the aids, I hear a full dynamic range. Big fun.

Thank you so much for the service you provide.

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Hearing aids let us communicate better.

I’m proud to wear hearing aids because it shows that I acknowledge that I have a hearing loss and that I’ve taken the initiative to address the issue.

And by wearing an aid it’s for your benefit as well as mine because it lets us communicate better!

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Thank you for founding and leading a 5-star business!

Thank you all for scrambling to get me in to tune the loaner Widex devices. AND, I got to meet the delightful “Ariel.” She did an outstanding job…also has a great sense of humor. THEN, I found out she is Jane’s daughter which explained all that. THEN, I found out she is normally in the Menlo Park office. It dawned on me while driving home that she may have come down to Los Altos to help me during my time crunch. If so (or even if not) this was one fantastic effort by an outstanding company with incredible staff.

Thanks to Ariel and thanks to you, Debbie and Jane for founding and leading a 5-star business.

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