Why Us


Reasons to choose us

// Why Patients Choose Us //

10 Reasons that Silicon Valley Chooses Pacific Hearing Service

#1 – Advanced Team of Clinical Audiologists

With our team of highly experienced clinical audiologists, Pacific Hearing Service has always maintained the most advanced audiological standards.

With decades of experience among us, we’ve “seen it all.” You can be confident that Silicon Valley’s leading team of hearing care experts will personally work with you to achieve your best result.

#2 – Trusted by Tens of Thousands of Patients

Since 1977, Pacific Hearing Service has cared for tens of thousands of delighted patients and helped them to achieve better hearing, supporting their family life, careers, and ability to confidently communicate.

You can hear some of our patients’ stories by clicking here.

#3 – Trusted by Local Physicians

Many local physicians have referred patients to us who have expressed concerns about their hearing challenges. We are constantly striving to live up to the reputation that our team has worked so hard to establish over the past 40+ years.

#4 – Trusted by Local Organizations/Companies

We are proud to have the trust and support of local businesses such as Senior Seasons, Top Move MGMT, Home Care Assistance and the Los Altos Town Crier.

#5 – You’ll Be Helping to “Give Back”

A core value of Pacific Hearing Service is “giving back,” and we actively work to create sustainable hearing projects to help people both locally and around the world.

Locally, Pacific Hearing Connection provides hearing healthcare to low-income adults and under-served children in our community. Internationally, we regularly go on humanitarian trips where we help people in locations such as the Middle East, Zambia, Mozambique, South Africa, Guatemala, and Ecuador.

By choosing to work with us, you’re contributing to our efforts to help others.

#6 – Easy Access Parking at Both Locations

In our busy part of the world, traveling can be a challenge. With easy-to-access parking at both locations and convenient ridesharing drop-off areas, getting to your appointments is simple and easy.

#7 – Advanced Remote Audiology

For patients who are sheltering in place or are avid travelers, we’re able to use remote audiology services to allow us to make adjustments to many newer models of hearing aids and offer support and care to patients remotely without the need to visit the office.

Regardless of where you are in the world, if you have a problem, we are here to help.

#8 – Recognized by The American Academy of Audiology as an Academy Scholar

Due to our team completing a total of 50 continued education hours, the American Academy of Audiology has honored us with the achievement of the status of an Academy Scholar. With delivering the highest standards of audiological care being our number one priority, it’s quite the honor to be recognized.

#9 - Patient Centered Care

When it comes to successful communication and good hearing healthcare, hearing aids are only a piece of the puzzle. Motivation, appropriate programming of the devices, use of good communication strategies, and the relationship that you have with your hearing healthcare provider are other important pieces.

At Pacific Hearing Service, our goal is to provide the highest level of patient-centered care through accuracy, precision, and research-based practices.

#10 - We’re Independent with Strong Ethics

Our strong ethics have been a key part of defining our 5-star reputation since 1977. As an independent business, we choose not to align ourselves to any specific hearing aid manufacturer or make any decisions that will in any way compromise our ability to make the best possible recommendations for our patients long term hearing health.

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Trusted By Industry Professionals

Meet Raegene Castle, who was the president of the Hearing Loss Association of America for 9 years.

In this video, Raegene discusses her own experience with hearing loss and why it’s SO important if you do suffer from hearing loss, that you treat it immediately.

If you have any concerns about your hearing then please call our friendly team today at (650) 854-1980 for Menlo Park or (650) 941-0664 for Los Altos, or you can click to schedule an appointment for a comprehensive hearing assessment.

What Our Patients

Have To say

"I had such a good experience, the follow up has been so helpful"

by Rosalie

"They are knowledgeable, kind, and caring but above all... I trust them"

by Anne

// Team //

Meet The Team

Our Story


The Story of Pacific Hearing Service


Pacific Hearing Service was founded in 1977 by an audiologist who moved out east shortly after opening the office. He sold the practice to Jennifer Fargo Lathrop, an audiologist who had big ideas for providing audiology services to the hearing impaired people in our community.


Pacific Hearing Service opens its doors with Jennifer as the new owner and at the forefront of innovation as one of the first private audiology practices in the country. In those days, the business was in a small office on San Antonio Road, near El Camino Real, with no running water! (No, she didn’t have to walk barefoot in the snow 10 miles to get to work. But the lack of running water was a real challenge!) That building has been torn down and replaced with upscale condominiums. We still have patients today who remember seeing Jennifer in that old office.


Jane H. Baxter partners with Jennifer as co-owner of Pacific Hearing Service. Jane (who had been working at Stanford University) and Jennifer had known and respected each other professionally for years. They were both starting families and shared the workload of operating the growing business. Coincidentally, they both ended up having two daughters over the next few years. They job-shared and Pacific Hearing Service continued to grow. The dedication they showed to their patients earned them a reputation for excellence and referrals came from establishments such as Palo Alto Medical Foundation, Kaiser Permanente, Menlo Medical Clinic, Stanford Hospital, and many private physician practices in the area.

Over the next few years, they expanded by hiring a third audiologist.


PHS is one of the first clinics in the country to fit digitally programmable hearing aid technology by 3M. It was so cumbersome that we needed 3 hours for a hearing aid fitting!


Pacific Hearing Service opens a second office offering audiology services on El Camino Real in Atherton. The practice eventually became so busy that there were now six audiologists in the two offices. The spirit of innovation continues as the practice begins to coordinate with hearing aid manufacturers to beta test new products.


The Los Altos office gets a much-needed upgrade with a move to a more modern and convenient facility at our current location at the corner of First St. and San Antonio Rd. in downtown Los Altos. Each room in this office has running water! Both offices continue to grow and participate in hearing aid research and beta testing.


Deborah Clark moves to the Bay Area from Seattle and is offered a position as clinical audiologist at Pacific Hearing Service. Little did we know she would eventually become a co-owner. Her experience working in major medical centers and universities brought a new dimension to the practice.


Pacific Hearing Service begins to offer Hearing Loss Management classes expanding on the commitment to meet the needs of those who have hearing deficits.

2005 & 2006

Having continually stayed abreast of the latest in hearing science and technology, PHS audiologists go back to school to earn doctorate degrees in audiology (Au.D.). The doctorate degree became the entry level for the industry in 2007.


The former Atherton office relocates to our current location on Alameda de las Pulgas in Menlo Park. The new office is bigger allowing us to offer more comfortable space for our rehabilitation classes and to display assistive hearing technology such as the CTAP phone demonstration area.


Jennifer Lathrop retires from audiology to do hospice work and Deborah Clark becomes a co-owner. Dr. Clark now manages the Los Altos office while Dr. Baxter manages the Menlo Park office.


Pacific Hearing Service becomes a charter member of a new nationwide audiology cooperative (Entheos) that is committed to promoting best clinical practices, providing humanitarian services around the world, and creating a local non-profit to serve people in our community with a hearing loss who cannot afford hearing healthcare. Jane and Debbie are both members of the board. Debbie is acting president and Jane chairs the best practices committee.


Pacific Hearing Service audiologists, staff, and some local friends provide audiology services around the world such as at refugee camps in Jordan and the West Bank, Zambia, Mozambique, Guatemala, and Ecuador.


Pacific Hearing Connection is created and receives its 501(c)(3) status as a nonprofit, to provide hearing healthcare to residents of the Bay Area who are underserved and underinsured.


Pacific Hearing Service wins the Leo Doerfler Award. The Leo Doerfler Award is awarded to recognize our outstanding clinical services in the community – this was one of the proudest days of our careers.


After more than 40 years of providing audiology services to the Bay Area, we have a well-earned reputation for treating our patients with the utmost skill, understanding, and integrity. Our two offices, eight audiologists, and three audiology assistants allow us to be big enough to serve you and small enough to care about you.

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Simply request a callback through this form, and we’ll call you for a short and friendly no-obligation conversation to answer your questions and offer our expert advice.

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