Inspection and Service
19-point Hearing Aid Tune-up
Regular maintenance and cleaning are an important part of prolonging the longevity of your device, ensuring it’s working to its best potential.
Prescription hearing aids are a long-term investment.
Without regular cleaning, the performance of your devices will begin to deteriorate, and it won’t be long until you notice the difference in your hearing.
At Pacific Hearing Service, our experienced and highly qualified audiologists and staff follow a methodological approach that evaluates all aspects of your devices.
If you have noticed that you are not hearing as well as you used to with your prescription hearing aids, the 19-point inspection will help us determine if they are malfunctioning or if we need to evaluate your hearing for possible changes.
The 19-point inspection is the best way to keep your hearing aids working up to specifications, ensuring you are getting the maximum benefit from your devices.
Your 19 Point Inspection
#1 - What Is a 19 Point Inspection?
The 19-point inspection is our way of ensuring that you get the best possible performance from your hearing devices throughout their entire life.
#2 - Why Do I Need a 19 Point Inspection?
You want to make sure your hearing devices work as well today as when they were brand new. Hearing aids are sophisticated electronic devices that must work in a hostile environment containing moisture, earwax, debris, dust, oils from your fingertips, etc. After hundreds of hours, this exposure can lead to failure of electronic parts. It can be difficult for you to notice this degradation because it happens slowly over time. You may think your hearing has changed, the person you are talking to has a soft voice (mumbles), or that the background noise is the culprit. The 19-point inspection identifies any issues with the electronics or other components of the hearing device.
#3 - What happens if my hearing device fails the 19-point inspection?
We often find problems before our patients notice them—a hearing aid may be a bit weak, or have some distortion. Since most hearing aids are under warranty, we can have them serviced for no additional charge. We’ve got your back by providing you with loaners to keep you connected and going strong. We also handle all the processing including completing paperwork, shipping, and instructions to the manufacturer. We perform a full 19-point inspection upon the return of the instrument to ensure the problems were corrected. We contact you when your hearing aid has passed our quality control to schedule a convenient time for you to pick it and have it paired to your other hearing aid and phone.
#4 - What is ANSI?
Step #15 of our 19-point inspection is the most technical. Hearing aids are medical devices that must meet ANSI (American National Standards Institute) specifications for maximum power output, gain, distortion, equivalent input noise, and battery drain. We evaluate every hearing aid that comes into our clinic using these criteria. When hearing aids do not meet these specifications, we either repair/replace components and then retest, or send them to the manufacturer for repair. We also verify that the directional microphones are functioning properly, a vital step taken by fewer than 30% of clinics in the US.
#5 - How often should I have a 19-point inspection?
Clinics across the country have found that patient satisfaction is highest when hearing devices are inspected every 6 months. In between 19 points, we encourage all of our patients to take regular advantage of our complimentary cleaning service.
Your 30-minute appointment includes:
- Individual session with a Doctor of Audiology
- Listening check of hearing aid to assess clarity of sound and proper amplification
- Visual inspection of device for cracks, debris, or any indication of a problem
- Otoscopic inspection of ears
- Shell or earmold disinfection and ultrasonic cleaning of domes, earmolds and tubing
- Battery contact cleaning (on non-rechargeable)
- Hearing aid dehumidification
- Microphone debris suction
- Replacement of microphone covers or filters
- Receiver debris suction and wax guard replacement
- Vent cleaning
- Dome replacement (RIC hearing aids only)
- Earmold tubing change (BTE and thin tube hearing aids only)
- Earhook replacement (BTE hearing aids only)
- ANSI (American National Standards Institute) electroacoustic analysis on computer of hearing aid performance to meaure it meets manufacturer’s specifications
- Electroacoustic analysis of directional microphone performance
- Electroacoustic analysis of battery drain (when appropriate)
- Datalogging: to learn your personal preferences (e.g. turning volume up or down or changing programs) allowing us to customize programs more precisely for you.
- Pairing hearing aids to iPhones, Androids, iPads: installing Apps that will work with your hearing devices
In addition, at this appointment we will give you the batteries we estimate you will need until your next service appointment in 6 months (based on manufacturers’ estimates of battery use for your hearing aid and your use pattern).
Schedule Your Inspection
Partnering with you to help you reach your hearing potential!
What Our Patients
Have To say
"The Most Proffesional and Thorough Hearing Test In My Entire Life"
"The Testing is Thorough and The Care Is Professional at Pacific Hearing Service"
"Thorough Assessment of My Needs and Regular Follow Ups"
// MY STORY
How past Secretary of Defense William J. Perry found Pacific Hearing Service the right experts for his needs
As a former Secretary of Defense, William J. Perry has lived a life that few could imagine. But just like millions of people across America, he’s also had to contend with a hearing loss.For over sixteen years, Pacific Hearing Service has been proud to provide William with innovative treatments and excellent care. It’s been fantastic to help him on his journey to better hearing.
// MY STORY
We’re proud to call Ann Hardy a patient: she’s a true Silicon Valley pioneer and a friend.
As a pioneer in computer programming, Ann joined IBM in New York in 1956. Among other projects, Ann worked on one of the first Fortran compilers, which was for STRETCH, IBM’s supercomputer of the day. STRETCH can now be seen in the Computer History Museum.
Ann’s hearing loss journey started when she visited her doctor to complain that she couldn’t hear very well. He referred her to Dr. Deborah Clark at Pacific Hearing Service.
// MY STORY
How Dr. Deborah Clark saved Tom from Brain Surgery
Tom went to Dr. Deborah Clark at Pacific Hearing Service for a second opinion, and his own words says, “She saved me from brain surgery.” – She advised that he may not need surgery and her help resulted in him getting the advice of a neurologist that advised that he didn’t need brain surgery.
The rest is history and Dr. Deborah has been helping Tom to achieve better hearing and continue to bring his unique and memorable personality to the world.
// MY STORY
‘I call them my ears’ – find out why writer and NPR commentator Debbie Duncan loves her Widex hearing aids
Like many people, writer and NPR contributor Debbie Duncan’s children were the first to notice that she had a hearing loss, a friend recommended that she talk to the experts at Pacific Hearing Service. This is where she met Dr. Clark, clinical audiologist at the Los Altos office. “She’s wonderful,” Debbie says. “She figured out that I have a weirdly shaped right ear. She made wearing hearing devices comfortable.”
// MY STORY
They are committed to getting the best results for each patient.
My first experience of a hearing challenge was when I had a sudden and profound hearing loss in my left ear. Prior to visiting Pacific Hearing Service, I didn’t have any concerns, but I was anxious to see what Dr. Baxter and her team could do for me.
My first impression was that Dr. Baxter and her team were extremely passionate about helping those who have lost their hearing and committed to getting the best results for each patient. They are also very thorough and knowledgeable.
They have improved my hearing so that I am not constantly having to say, “What did you say?” or, “Sorry, but I can’t hear you.”My overall verdict of Pacific Hearing Service is that they are excellent.