Video calls and video conferencing have become an essential part of keeping in touch with family, friends, and even colleagues. The capacity to come together while being in separate locations anywhere in the world has had a critical impact on daily living during COVID-19 lockdowns.

Providing adequate care to audiology patients has also been a challenge for hearing care professionals. But now, Pacific Hearing Service is using innovative teleconferencing technology to provide hearing care via our new Tele-Audiology service.

What is Tele-Audiology?

Tele-Audiology is a new way for patients and audiologists to connect. Using the video camera on your smartphone, computer, or tablet, you can communicate directly with your audiologist without having to visit the office.

While helping with social distancing restrictions of the COVID-19 era, this service also allows you to meet with your audiologist without having to arrange childcare, take time off from work or travel to the clinic. This can even mean that you can get personal care, remote programming, or troubleshooting assistance from your own audiologist while you’re out of town on business, visiting family or enjoying some well-deserved vacation time.

In addition, tele-audiology allows anyone who has concerns about their hearing to receive no-obligation advice from a doctor of audiology through a 15-minute initial consultation. Tele-audiology also makes it easier for family and friends to encourage their loved one to get help for an untreated hearing loss.

For appointments that still do require coming to the office, please note that we have implemented full safety precautions in our offices, including masks, face shields, plexiglass sneeze guards, regular surface cleaning and curbside service.

Schedule Your Telehealth Assessment

To schedule your 15-minute initial Tele Health appointment, please complete this form and we’ll contact you shortly.

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#1 – Schedule Your Tele-Audiology Appointment

Complete the “Schedule A Tele-Audiology Assessment” form and one of our hearing center patient care specialists will contact you in order to schedule your appointment.

#2 – Connect With Your Audiologist

When the agreed-upon date and time arrives, you will be connected via tele-conferencing to one of our professional audiologists for a face-to-face consultation.

#3 – Have Your Live Online Call With No Obligation

You’ll be able to ask questions, get feedback, and a professional opinion on any challenges that you or a loved one is facing on a live video call.

Book a Tele-Audiology Appointment


There are many other misconceptions that may be preventing you from making a positive step-change toward better hearing.

If you have a question, a concern, or would like to have a no-obligation conversation with a hearing professional, then simply complete the “Tele-Audiology” form and we would be delighted to help.

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