Menlo Park: (650) 854-1980
Los Altos: (650) 941-0664
Menlo Park: (650) 854-1980
Los Altos: (650) 941-0664
Menlo Park: (650) 854-1980
Los Altos: (650) 941-0664
Ahead of Your Appointment Menlo Park
Preparing for Your First Appointment at Pacific Hearing Service!
Your detailed walkthrough of what to expect, who you will meet, and common FAQ’s to help determine if we’re the right fit for each other


Ahead of Your Appointment Menlo Park
Preparing for Your First Appointment at Pacific Hearing Service!
Your detailed walkthrough of what to expect, who you will meet, and common FAQ’s to help determine if we’re the right fit for each other


Ahead of Your Appointment Menlo Park
Preparing for Your First Appointment at Pacific Hearing Service!
Your detailed walkthrough of what to expect, who you will meet, and common FAQ’s to help determine if we’re the right fit for each other


Frequently Asked Questions Ahead of Your First Appointment
We know preparing for your first visit can bring up lots of little questions—from what to expect to how long you’ll be here.
At Pacific Hearing Service, we want you to feel confident, comfortable, and ready for this important step toward better hearing. If you don’t see your question here, just reach out—our team is always happy to help.
What Will Happen When I Arrive?
When you walk into our practice at Pacific Hearing Service, Menlo Park, you will be greeted by one of our friendly Patient Care Coordinators – they will instantly make you feel at home and let your audiologist know you have arrived. Take a seat in our comfortable waiting area. Your audiologist will come to get you when it’s time for your appointment.
What Will Happen When I Arrive?
When you walk into our practice at Pacific Hearing Service, Menlo Park, you will be greeted by one of our friendly Patient Care Coordinators – they will instantly make you feel at home and let your audiologist know you have arrived. Take a seat in our comfortable waiting area. Your audiologist will come to get you when it’s time for your appointment.
What Will Happen When I Arrive?
When you walk into our practice at Pacific Hearing Service, Menlo Park, you will be greeted by one of our friendly Patient Care Coordinators – they will instantly make you feel at home and let your audiologist know you have arrived. Take a seat in our comfortable waiting area. Your audiologist will come to get you when it’s time for your appointment.
What Is The Typical Investment For Hearing Aids?
What Is The Typical Investment For Hearing Aids?
What Is The Typical Investment For Hearing Aids?
How Long Do Hearing Aids Last?
How Long Do Hearing Aids Last?
How Long Do Hearing Aids Last?
Can I Bring Somebody With Me To The Appointment?
Can I Bring Somebody With Me To The Appointment?
Can I Bring Somebody With Me To The Appointment?
How Long Will The Appointment Last?
How Long Will The Appointment Last?
How Long Will The Appointment Last?
What Happens In A Hearing Test?
What Happens In A Hearing Test?
What Happens In A Hearing Test?
"Whether it is a friendship or a relationship, all
bonds are built on trust. Without it, you have nothing."
"Whether it is a friendship or a relationship, all
bonds are built on trust. Without it, you have nothing."
"Whether it is a friendship or a relationship, all
bonds are built on trust. Without it, you have nothing."
Dream Patients: The Type of People We Love Working With
Over the years, we have learned a lot about who is the best fit for Pacific Hearing Service.
We value your time and hope you value ours as well. A positive, long-term relationship with any healthcare provider ensures the best outcomes. We are looking for people who embrace three specific core values.



Kindness
The reason we love what we do is because we love making a meaningful difference in the lives of the incredible people we meet. Our patients often become our friends because we treat them with kindness and receive kindness in return.
Commitment
Managing hearing loss is a journey. We have a team approach to hearing loss treatment and you are an important part of the team. We are committed and will help you understand your responsibilities in the process. If you are committed, too…we are on a roll.
Fun
We are professionals and we want you to know we take your hearing healthcare seriously. But that doesn’t mean we can’t have a little fun along the way. A sense of humor goes a long way and the patients we love working with are people we can laugh with.
Further Questions?
Before your appointment, if you have any questions, please don’t hesitate to call us at (650) 854-1980.
You can also fill out the form on the right with any questions you still have about your appointment, or if you need to reschedule for any reason, and we will contact you as soon as we can.
We look forward to serving you and all of your hearing needs!
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Further Questions?
Before your appointment, if you have any questions, please don’t hesitate to call us at (650) 854-1980.
You can also fill out the form on the right with any questions you still have about your appointment, or if you need to reschedule for any reason, and we will contact you as soon as we can.
We look forward to serving you and all of your hearing needs!
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Further Questions?
Before your appointment, if you have any questions, please don’t hesitate to call us at (650) 854-1980.
You can also fill out the form on the right with any questions you still have about your appointment, or if you need to reschedule for any reason, and we will contact you as soon as we can.
We look forward to serving you and all of your hearing needs!
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Our Happy Patients Say
Audiologist Brook Raguskus was fantastic. She explained each segment of the hearing evaluation clearly. A real people person who made me feel entirely at ease. 5 star rating.

Annie A
5 months ago
This is an incredibly talented and professional organization. As a member of the healthcare community, I highly recommend this team for any hearing concerns! Thank You …

Dave H
1 month ago
Excellent! Brook and the team at Pacific Hearing are outstanding. Everyone is incredibly kind, helpful and knowledgeable. If you have any questions concerning your hearing,

Mary S
6 months ago
I have been coming to Pacific Hearing for over 20 years. I have always received top-notch quality care, from competent, highly trained caring providers. Thank you, Brooke you are the best!

Melissa C
6 months ago
Clean and spacious office. Staff very welcoming and friendly. Directions clear and willingness to answer questions. Thorough testing with comfortable seating.

Cheri C
7 months ago
Great place! I came here for ear wax removal. Doctor did a thorough check up and treatment. It was all done in 20 mins. Importantly, doctors and the front desk are so caring and polite!!

Jeevan R
8 months ago
Our Happy Patients Say
Audiologist Brook Raguskus was fantastic. She explained each segment of the hearing evaluation clearly. A real people person who made me feel entirely at ease. 5 star rating.

Annie A
5 months ago
This is an incredibly talented and professional organization. As a member of the healthcare community, I highly recommend this team for any hearing concerns! Thank You …

Dave H
1 month ago
Excellent! Brook and the team at Pacific Hearing are outstanding. Everyone is incredibly kind, helpful and knowledgeable. If you have any questions concerning your hearing,

Mary S
6 months ago
I have been coming to Pacific Hearing for over 20 years. I have always received top-notch quality care, from competent, highly trained caring providers. Thank you, Brooke you are the best!

Melissa C
6 months ago
Clean and spacious office. Staff very welcoming and friendly. Directions clear and willingness to answer questions. Thorough testing with comfortable seating.

Cheri C
7 months ago
Great place! I came here for ear wax removal. Doctor did a thorough check up and treatment. It was all done in 20 mins. Importantly, doctors and the front desk are so caring and polite!!

Jeevan R
8 months ago
Our Happy Patients Say
Audiologist Brook Raguskus was fantastic. She explained each segment of the hearing evaluation clearly. A real people person who made me feel entirely at ease. 5 star rating.

Annie A
5 months ago
This is an incredibly talented and professional organization. As a member of the healthcare community, I highly recommend this team for any hearing concerns! Thank You …

Dave H
1 month ago
Excellent! Brook and the team at Pacific Hearing are outstanding. Everyone is incredibly kind, helpful and knowledgeable. If you have any questions concerning your hearing,

Mary S
6 months ago
I have been coming to Pacific Hearing for over 20 years. I have always received top-notch quality care, from competent, highly trained caring providers. Thank you, Brooke you are the best!

Melissa C
6 months ago
Clean and spacious office. Staff very welcoming and friendly. Directions clear and willingness to answer questions. Thorough testing with comfortable seating.

Cheri C
7 months ago
Great place! I came here for ear wax removal. Doctor did a thorough check up and treatment. It was all done in 20 mins. Importantly, doctors and the front desk are so caring and polite!!

Jeevan R
8 months ago
Meet Your Hearing Experts

Ariel Fruendt
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Rachel Appleton
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Brook Raguskus
Au.D.
Clinical Audiologist
Los Altos

Ashley Chwastyk
Au.D.
Clinical Audiologist
Los Altos

Ling Zhong
Au.D.
Clinical Audiologist
Menlo Park

Amanda Duren
Au.D.
Clinical Audiologist
Menlo Park

Brianne Mangold
Au.D.
Clinical Audiologist
Menlo Park

Ethan Chen, B.A.
B.A.
Audiology Doctoral Student
Los Altos

Jane H. Baxter
Au.D.
Owner Emeritus and Clinical Audiologist

Deborah Clark
Au.D.
Owner Emeritus and Clinical Audiologist

Ann Mau
Patient Care Coordinator
Menlo Park

Jasmine May
Patient Care Coordinator
Menlo Park

Jana Jacobs
Patient Care Coordinator
Los Altos

Brian Kajita
Audiology Assistant
Menlo Park

Kirstin Chang
Audiology Assistant
Los Altos

Janna Dumlao
Audiology Assistant
Menlo Park

Diana Gutierrez
Audiology Assistant
Los Altos

Kassie Walder
Patient Care Coordinator
Los Altos

Jessie Johnson
Director of Outreach and Special Projects

Heather Chapman
Administrative Assistant

Steve Beck
Operations Manager

Garrett Canavero
Operations Assistant & IT Support
Meet Your Hearing Experts

Ariel Fruendt
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Rachel Appleton
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Brook Raguskus
Au.D.
Clinical Audiologist
Los Altos

Ashley Chwastyk
Au.D.
Clinical Audiologist
Los Altos

Ling Zhong
Au.D.
Clinical Audiologist
Menlo Park

Amanda Duren
Au.D.
Clinical Audiologist
Menlo Park

Brianne Mangold
Au.D.
Clinical Audiologist
Menlo Park

Ethan Chen, B.A.
B.A.
Audiology Doctoral Student
Los Altos

Jane H. Baxter
Au.D.
Owner Emeritus and Clinical Audiologist

Deborah Clark
Au.D.
Owner Emeritus and Clinical Audiologist

Ann Mau
Patient Care Coordinator
Menlo Park

Jasmine May
Patient Care Coordinator
Menlo Park

Jana Jacobs
Patient Care Coordinator
Los Altos

Brian Kajita
Audiology Assistant
Menlo Park

Kirstin Chang
Audiology Assistant
Los Altos

Janna Dumlao
Audiology Assistant
Menlo Park

Diana Gutierrez
Audiology Assistant
Los Altos

Kassie Walder
Patient Care Coordinator
Los Altos

Jessie Johnson
Director of Outreach and Special Projects

Heather Chapman
Administrative Assistant

Steve Beck
Operations Manager

Garrett Canavero
Operations Assistant & IT Support
Meet Your Hearing Experts

Ariel Fruendt
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Rachel Appleton
Au.D.
Co-Owner and Clinical Audiologist
Menlo Park

Brook Raguskus
Au.D.
Clinical Audiologist
Los Altos

Ashley Chwastyk
Au.D.
Clinical Audiologist
Los Altos

Ling Zhong
Au.D.
Clinical Audiologist
Menlo Park

Amanda Duren
Au.D.
Clinical Audiologist
Menlo Park

Brianne Mangold
Au.D.
Clinical Audiologist
Menlo Park

Ethan Chen, B.A.
B.A.
Audiology Doctoral Student
Los Altos

Jane H. Baxter
Au.D.
Owner Emeritus and Clinical Audiologist

Deborah Clark
Au.D.
Owner Emeritus and Clinical Audiologist

Ann Mau
Patient Care Coordinator
Menlo Park

Jasmine May
Patient Care Coordinator
Menlo Park

Jana Jacobs
Patient Care Coordinator
Los Altos

Brian Kajita
Audiology Assistant
Menlo Park

Kirstin Chang
Audiology Assistant
Los Altos

Janna Dumlao
Audiology Assistant
Menlo Park

Diana Gutierrez
Audiology Assistant
Los Altos

Kassie Walder
Patient Care Coordinator
Los Altos

Jessie Johnson
Director of Outreach and Special Projects

Heather Chapman
Administrative Assistant

Steve Beck
Operations Manager

Garrett Canavero
Operations Assistant & IT Support
Take Your First Step Toward Better Hearing
The first step toward better hearing is to schedule your hearing assessment with the team of experts at Pacific Hearing Service.
It’s quick, non-invasive, and this simple test will allow you to address your hearing challenges and take the right preventative measures if required.
To schedule a convenient time, please complete this form and a member of our team will call you back shortly to confirm your appointment.
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Take Your First Step Toward Better Hearing
The first step toward better hearing is to schedule your hearing assessment with the team of experts at Pacific Hearing Service.
It’s quick, non-invasive, and this simple test will allow you to address your hearing challenges and take the right preventative measures if required.
To schedule a convenient time, please complete this form and a member of our team will call you back shortly to confirm your appointment.
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Take Your First Step Toward Better Hearing
The first step toward better hearing is to schedule your hearing assessment with the team of experts at Pacific Hearing Service.
It’s quick, non-invasive, and this simple test will allow you to address your hearing challenges and take the right preventative measures if required.
To schedule a convenient time, please complete this form and a member of our team will call you back shortly to confirm your appointment.
Menlo Park
3555 Alameda de las Pulgas, Suite 100, Menlo Park, CA 94025

Los Altos
496 First Street, Suite 120, Los Altos, CA 94022

Opening Times
Monday: 9:00am – 7:00pm
Tuesday: 9:00am – 7:00pm
Wednesday: 8:30am – 5:45pm
Thursday: 8:30am – 5:45pm
Friday: 9:00am – 4:45pm
Saturday: Closed
Opening Times
Monday: 8:30am – 5:15pm
Tuesday: 8:30am – 5:15pm
Wednesday: 8:30am – 5:15pm
Thursday: 8:30am – 5:15pm
Friday: 8:00am – 4:00pm
Saturday: Closed
Opening Times
Monday: 9:00am – 7:00pm
Tuesday: 9:00am – 7:00pm
Wednesday: 8:30am – 5:45pm
Thursday: 8:30am – 5:45pm
Friday: 9:00am – 4:45pm
Saturday: Closed
Opening Times
Monday: 8:30am – 5:15pm
Tuesday: 8:30am – 5:15pm
Wednesday: 8:30am – 5:15pm
Thursday: 8:30am – 5:15pm
Friday: 8:00am – 4:00pm
Saturday: Closed
Opening Times
Monday: 9:00am – 7:00pm
Tuesday: 9:00am – 7:00pm
Wednesday: 8:30am – 5:45pm
Thursday: 8:30am – 5:45pm
Friday: 9:00am – 4:45pm
Saturday: Closed
Opening Times
Monday: 8:30am – 5:15pm
Tuesday: 8:30am – 5:15pm
Wednesday: 8:30am – 5:15pm
Thursday: 8:30am – 5:15pm
Friday: 8:00am – 4:00pm
Saturday: Closed
©2025 Pacific Hearing Service. All Rights Reserved.
©2025 Pacific Hearing Service. All Rights Reserved.
©2025 Pacific Hearing Service. All Rights Reserved.

