Allowing You to Access Advanced Audiological Care Irrespective of Where You Purchased Your Hearing Aids
Achieving better hearing requires much more than a pair of hearing aids. It requires the expertise, support and guidance of an experienced team of hearing professionals that have helped thousands of other people to achieve the outcome that you’re looking for.
If you have recently moved to the area, or you have purchased hearing aids elsewhere but are not getting the performance, the care or the expertise that you require, then you may benefit from our Adoption Plan.
Under this plan, you will receive ongoing personalized attention from our highly trained Doctor of Audiology, ensuring that your hearing health takes precedence and that the performance of your hearing devices is optimized.
There are two ways that we’re able to help:
90-Minute
Performance Revamp
This thorough 90-minute consultation is designed specifically for current hearing aid wearers who may be dissatisfied with the performance of their devices. Our consultation is conducted by a Doctor of Audiology who possesses extensive experience in your specific hearing aid technology. We will conduct a series of tests, following the best evidence-based practices in audiology, to help you optimize the performance of your hearing aids.
The consultation will be customized to meet your unique needs, with the objective of enhancing your hearing aid performance. Our consultation will typically include:
A comprehensive case history to understand your journey and experience to date.
A video otoscopic examination to evaluate your ear canal anatomy and health. earwax removal if needed.
Professional hearing aid cleaning, which includes suctioning the microphone and speaker openings as well as using the Redux machine to remove moisture.
Electroacoustic evaluation of your devices to ensure they are performing to the required standard.
Real ear measurements to determine if your hearing aids are programmed appropriately for your current hearing profile.
Adjustment of your hearing aids based on an accurate, up-to-date hearing test and your listening preferences.
Smart phone pairing and app orientation (only available with compatible hearing aids/phones).
The objective of this 90-minute appointment is to take your underperforming hearing devices and bring them to their maximum potential for your specific needs.
*Does not include a comprehensive hearing evaluation but one would be required prior to this appointment.
Investment: $650
Adoption Plan: Access Our Ongoing Service and Care
If you purchased your devices elsewhere, and you’re looking for a long-term partner to help you to get the best performance from your devices, this may be the right option for you. With our Adoption Plan, you transfer care to us, and we become your long-term hearing care partners. Ideal for people who understand better hearing is a journey, not a destination. This includes:
A 90-minute performance revamp (everything detailed above) to kick-start your journey and allow you to maximize the performance of your devices.
Access to same-day cleanings, troubleshooting and support whenever you require help or have any questions ($55 value per visit).
Access to two ‘19 Point Inspections’ (worth $300) to continually monitor, test and carry out preventative maintenance checks on your devices to prolong performance.
Loaner devices made available to you if your devices ever require repair or replacement, ensuring you’re always with hearing aids.
Professional wax removal services as required (maximum of 3 per year).
You will have our commitment to take the best possible care of your hearing needs and concerns. We will be there for you.
$925 per year
*only available if your devices are less than 4 years old
Your Questions, Answered Now Let’s Get You Started
From understanding what the Adoption Plan includes to knowing how we service your existing hearing aids, we’ve got you covered in our FAQs above.
When you’re ready, we’ll optimize your devices, set up your care plan, and keep you hearing at your best.
