You are at the heart of everything we do at Pacific Hearing Service (PHS).

Since we opened our doors to you in 1977, members of your Silicon Valley community have been provided with exceptional hearing care that is both compassionate and technologically advanced.

With a reputation from clients and colleagues alike built on trust, respect, and expert service, you’ve known where to go for gold-standard audiological care for over four decades.

With Ariel and myself taking the helm as owners following Jane and Debbie’s semi-retirement earlier in 2025, you benefit from this new chapter of PHS while preserving our overarching mission: exceptional service anchored in professionalism and empathy.

Trusted by Silicon Valley’s Best

When you choose us, you’re not only gaining access to cutting-edge hearing solutions but also joining a community that includes industry leaders who place their trust in our services.

Situated in Silicon Valley, some of the world’s top engineers and innovators come to visit us, enriching our practice and challenging your local team of experts to maintain the highest standards of audiological expertise.

Commitment to Compassionate Care

Your journey to better hearing health is supported at every step by a team of experienced clinical audiologists committed to delivering patient-centered care that prioritizes your individual needs.

Hearing aids are just one aspect of effective hearing healthcare; comprehensive solutions that integrate motivation, accurate programming, and effective communication strategies will provide you with not just strong hearing but strong confidence.

Innovative Patient-Led Optimization

Embracing the future of audiological care, you are offered advanced remote audiology services. Whether you are a frequent traveler or prefer the convenience of home appointments, remote services allow us to adjust and optimize your hearing aids from afar, ensuring consistent, reliable care wherever you are.

Patient-led optimization means you can count on ongoing support tailored to your needs.

A Reputation That Speaks Volumes

From establishment to today, tens of thousands of patients have come to enhance their hearing and, by extension, their lives. Our enduring reputation is built on a foundation of trust from local physicians, patients, and businesses.

With the status of Academy Scholar by the American Academy of Audiology, you can rest assured that our commitment to continued education and professional excellence is here for the long haul as your partner in your hearing health journey.

Playing a Part in the Greater Good

Choosing PHS means contributing to a commitment to give back to those in need.

Through Pacific Hearing Connection, we provide hearing healthcare to underserved communities locally and globally. Our humanitarian initiatives span continents, from sponsoring low-income adults and children at home to international missions in countries like Zambia and Ecuador.

A Commitment to Unwavering Ethics

Remaining an independent practice means you are never bound by alliances to specific hearing aid manufacturers, ensuring recommendations are always based on what’s best for your hearing health.

Our strong ethical values have defined our 5-star reputation and will continue to guide us as we deliver the best possible care, no matter what your ears need to succeed.

A Legacy of Excellence in Hearing Care

It’s crucial to have confidence in your hearing healthcare provider.

With unwavering dedication to quality care, combined with cutting-edge technology and a heartfelt commitment to your well-being, we’re proud to be Silicon Valley’s top choice for all things audiology!

Let us help you achieve the hearing health you deserve in an atmosphere of trust and professionalism.

To get started on your hearing health journey, please don’t hesitate to request a callback, and we’ll get in touch with you as soon as we can to help.

Don’t want to wait? Find your closest clinic and give us a call!

Menlo Park: (650) 854-1980
Los Altos: (650) 941-0664

Start Your Hearing Health Journey

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Rachel Appleton, Au.D.

I grew up in Portsmouth, Ohio. I was an undergrad at the College of Wooster in Ohio and graduate at Northwestern University near Chicago. I did my externship at the VA outside of Chicago. I have always enjoyed volunteering throughout my life. As a teen, I volunteered a lot at a local retirement community, and I loved spending time with the residents there. While in graduate school, I was able to travel to Peru to educate others about hearing healthcare. Pacific Hearing Service was a great fit for me because of the practice’s focus on humanitarian outreach both locally and abroad.